topic Re: 100.2.1 Application crash hiding and showing map in .NET Maps SDK Questions

100.2.1 Application crash hiding and showing map

ChrisSmith12 — Wed, 28 Mar 2018 14:48:48 GMT

I'm getting an application crash using 100.2.1 .Net in my WPF application. I have the map in a Telerik RadPane.

The crash occurs when I cover/hide the map within my application and then uncover/show it. The crash happens every time on the first two test systems below but I cannot reproduce the crash on the third system. While I am unable to reproduce the crash on the third system, I am able to get the map into a state where it is continually updating but does not show anything.

Test Systems

1. Windows 10 x64 on Dell laptop

2. Windows 10 x64 virtual machine running in VMWare Fusion on Mac OS 10.13.3 host system.

3. Windows 7 x64 on white box laptop

Exception:

Unhandled exception at 0x00007FFBB72D4008 in OperatorConsole.exe: Microsoft C++ exception: Esri_runtimecore::Runtimecore_net::Dx_exception at memory location 0x000000AF882BC160. occurred

Re: 100.2.1 Application crash hiding and showing map

dotMorten_esri — Wed, 28 Mar 2018 17:09:12 GMT

Can you go into the project settings and turn on native debugging in the debug tab, then try and reproduce the crash. That should give you a more detailed stack trace that I'd like to see. Also when you hit the crash and Visual Studio breaks, you can go to "Debug -> Save Dump As..." and save a dump file. If you can share this file (it's rather big) we can look at what really happened internally that could cause the crash.

Re: 100.2.1 Application crash hiding and showing map

AaronMurphy3 — Wed, 28 Mar 2018 18:38:38 GMT

I have this same issue I think when I show and hide maps within tab items. Please see my question: https://community.esri.com/message/760175-re-kernelbasedll-exception-occasionally-thrown-since-upgrading-to-v100-from-v1…

Re: 100.2.1 Application crash hiding and showing map

ChrisSmith12 — Wed, 28 Mar 2018 19:03:47 GMT

Exception with stack trace:

Unhandled exception at 0x00007FFFF39D3FB8 in OperatorConsole.exe: Microsoft C++ exception: Esri_runtimecore::Runtimecore_net::Dx_exception at memory location 0x00000018723FECC0. occurred

KernelBase.dll!00007ffff39d3fb8()
vcruntime140.dll!00007ffff0ee46e2()
RuntimeCoreNet.dll!00007fff9eb6d2bc()
RuntimeCoreNet.dll!00007fff9eb6d281()
RuntimeCoreNet.dll!00007fff9eb6d3e4()
RuntimeCoreNet.dll!00007fff9ebd0b22()
RuntimeCoreNet.dll!00007fff9ebd016c()
RuntimeCoreNet.dll!00007fff9ebcf26f()
RuntimeCoreNet.dll!00007fff9f415bf5()
RuntimeCoreNet.dll!00007fff9f80c5be()
RuntimeCoreNet.dll!00007fffa03e2c7a()
RuntimeCoreNet.dll!00007fffa03e9062()
RuntimeCoreNet.dll!00007fffa04cd524()
RuntimeCoreNet.dll!00007fff9eefe9ea()
RuntimeCoreNet.dll!00007fff9eeff296()
RuntimeCoreNet.dll!00007fff9ebd0e59()
ucrtbase.dll!00007ffff383d885()
kernel32.dll!00007ffff5a41fe4()
ntdll.dll!00007ffff687ef91()

Dump file sent in email.

Re: 100.2.1 Application crash hiding and showing map

ChrisSmith12 — Wed, 28 Mar 2018 19:04:35 GMT

Aaron,

Was there a resolution or workaround in your case?

Re: 100.2.1 Application crash hiding and showing map

JayGilbreath — Wed, 28 Mar 2018 20:03:39 GMT

I'm having the exact same issue. Any resolution?

Re: 100.2.1 Application crash hiding and showing map

ChrisSmith12 — Wed, 28 Mar 2018 20:10:42 GMT

Nothing yet.

Re: 100.2.1 Application crash hiding and showing map

AaronMurphy3 — Wed, 28 Mar 2018 20:57:33 GMT

I have sent a detailed email to one of the Esri team with a sample solution that generates this exception. I also included a video showing how to produce it.

I was only able to get it to blow up if I had a graphic on the map. Did you lot have graphics too? What layers are you using too?

Re: 100.2.1 Application crash hiding and showing map

JayGilbreath — Wed, 28 Mar 2018 21:09:09 GMT

Base Map is Bing Hybrid. But it crashes using any base layer.

Sub Layers are:

mPlssLayer = await LayerLoad("https://gis.blm.gov/arcgis/rest/services/Cadastral/BLM_Natl_PLSS_CadNSDI/MapServer");

mTxSurveyLayer = await LayerLoad("https://gis.utlands.utsystem.edu/ags/rest/services/TXSurvey/MapServer");

mTxBlocksLayer = await LayerLoad("https://gis.utlands.utsystem.edu/ags/rest/services/UTLandsBlkSecMap/MapServer");

mCounties = await LayerLoad("https://services.nationalmap.gov/arcgis/rest/services/govunits/MapServer");

I don’t have do anything but load the app and change the Tab page a few times.

Error:

Exception thrown at 0x7734CBB2 in TGSWorkshop2.exe: Microsoft C++ exception: comerror at memory location 0x2557EF2C.

Thanks

Jay Gilbreath

Re: 100.2.1 Application crash hiding and showing map

dotMorten_esri — Wed, 28 Mar 2018 23:21:20 GMT

Could you try and set the RenderingMode property on the graphics overlay to 'Static' and see if it still reproduces?

As I haven't gotten any reproducers from most of your, I'd have to guess a little.

I seem to only be able to reproduce a crash if I have graphics rendering that using dynamic rendering. Whether it's the exact same crash is had to say. Reproducer sample and / or dump files would be extremely helpful 🙂

Re: 100.2.1 Application crash hiding and showing map

AaronMurphy3 — Thu, 29 Mar 2018 07:22:59 GMT

Hi Morten,

I tried setting it to Static and the error no longer appears. This is a temporary fix but we would much prefer to use Dynamic for the release.

Do you have an email address I could send my sample project too?

Re: 100.2.1 Application crash hiding and showing map

AaronMurphy3 — Thu, 29 Mar 2018 07:31:52 GMT

Here is the output when I turned on Native code debugging and got it to crash a few different times:

First time:

Critical error detected c0000374
The thread 0x3a9c has exited with code 0 (0x0).
The thread 0x3aa4 has exited with code 0 (0x0).
First-chance exception at 0x773F9D71 (ntdll.dll) in ArcGisSample.exe: 0xC0000374: A heap has been corrupted (parameters: 0x7742D8D0).
The thread 0x36b8 has exited with code 0 (0x0).
The thread 0x3628 has exited with code 0 (0x0).
Unhandled exception at 0x773F9D71 (ntdll.dll) in ArcGisSample.exe: 0xC0000374: A heap has been corrupted (parameters: 0x7742D8D0).

Second time:

First-chance exception at 0x154381A7 (igc32.dll) in ArcGisSample.exe: 0xC0000005: Access violation reading location 0xBAADF00D.
Unhandled exception at 0x154381A7 (igc32.dll) in ArcGisSample.exe: 0xC0000005: Access violation reading location 0xBAADF00D.

Third time:

First-chance exception at 0x0F4B01E3 (wpfgfx_v0400.dll) in ArcGisSample.exe: 0xC0000005: Access violation writing location 0x3FF00000.
Unhandled exception at 0x0F4B01E3 (wpfgfx_v0400.dll) in ArcGisSample.exe: 0xC0000005: Access violation writing location 0x3FF00000.

Fourth time:

Critical error detected c0000374
First-chance exception at 0x773F9D71 (ntdll.dll) in ArcGisSample.exe: 0xC0000374: A heap has been corrupted (parameters: 0x7742D8D0).
Unhandled exception at 0x773F9D71 (ntdll.dll) in ArcGisSample.exe: 0xC0000374: A heap has been corrupted (parameters: 0x7742D8D0).

First-chance exception at 0x1A0F16E0 (igd10iumd32.dll) in ArcGisSample.exe: 0xC0000005: Access violation reading location 0xFEEEFEEE.
An unhandled exception of type 'System.AccessViolationException' occurred in Esri.ArcGISRuntime.dll
Additional information: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

Fifth time:

First-chance exception at 0x5F843AAF (d3d11.dll) in ArcGisSample.exe: 0xC0000005: Access violation reading location 0xFEEEFEFA.
An unhandled exception of type 'System.AccessViolationException' occurred in Esri.ArcGISRuntime.dll
Additional information: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.

As you will likely notice they all appear to be similar (but not the same) exceptions. There were all retrieved by performing the exact same action every time.

I got some dump files but they are 477MB unfortunately.

Re: 100.2.1 Application crash hiding and showing map

ChrisSmith12 — Thu, 29 Mar 2018 20:00:32 GMT

Morten,

I sent a dump file yesterday via email. Did you receive it?

Re: 100.2.1 Application crash hiding and showing map

MichaelBranscomb — Thu, 29 Mar 2018 20:08:08 GMT

Hi Chris,

Yes, received the link to download the dump and downloaded. We've submitted an issue in the backlog for further investigation.

Thanks for your help

Cheers

Mike

Re: 100.2.1 Application crash hiding and showing map

AaronMurphy3 — Fri, 06 Apr 2018 09:45:20 GMT

After further testing I can confirm this bug was introduced in v100.2. I have tried all the recent versions and v100.1 appears to works fine.

Re: 100.2.1 Application crash hiding and showing map

ChrisSmith12 — Mon, 09 Apr 2018 15:36:17 GMT

Aaron,

Thanks for the confirmation. Any idea when this will get fixed?

Re: 100.2.1 Application crash hiding and showing map

ChrisSmith12 — Mon, 09 Apr 2018 16:49:55 GMT

I can also confirm that setting all Graphics Overlays to Static rendering removes the application crash, however, I have been able to get the map into a bad state where the map is all white and continuously in a rendering state. It stayed that way for 5 minutes before I closed the application. I triggered the bad state by switching back and forth between tabs hiding and showing the map.

Re: 100.2.1 Application crash hiding and showing map

MichaelBranscomb — Tue, 17 Apr 2018 00:29:54 GMT

Hi Chris,

Thanks for the additional information. This issue is under investigation by one of the development team in the current sprint.

Cheers

Mike

Re: 100.2.1 Application crash hiding and showing map

MichaelBranscomb — Thu, 10 May 2018 17:50:54 GMT

Hi,

We have identified the problem and fixed this issue in the current internal build. Please can you retest in the next release (anticipated to ship late-Q2 / early-Q3)?

Cheers

Mike