topic iOS App crash after loading a scene in .NET Maps SDK Questions

iOS App crash after loading a scene

PhucTran1 — Mon, 29 May 2023 04:08:27 GMT

After loading a scene, the app crashes. I'm not sure what is the exactly problem that causes this issue.

In the analytics data (attached below) on my device, I get this issue: failed to terminate gracefully after 5.0s.

Everything works fine on developement enviroment.

Device: iPad Pro 12.9 inch gen5, iOS version 16.4.1

Deployment target: iOS 16.2

ArcGISRuntime 100.15.1

Re: iOS App crash after loading a scene

KoushikHajra — Tue, 30 May 2023 01:36:20 GMT

Hello @PhucTran1

Thank you for reaching out to us. Looking at your log, it appears that your main thread crashed. If everything works in your dev environment but only crashes only in deployment, it's possible that there could be a permissions issue of some kind? It's just a guess.
Is there any data you're using? Is there any offline data? Please provide some more context on what kind of data you're using and they type of 3D data if any. It will help us narrow down the issue.

Thank you!

Koushik

Re: iOS App crash after loading a scene

PhucTran1 — Wed, 31 May 2023 04:25:17 GMT

Hi Koushik, thank you for your response.

I only use some embedded resource of images and json files that are stored locally on device.
About the 3D data, I display them via Scene class using API key.

Thank you!

Re: iOS App crash after loading a scene

PhucTran1 — Sat, 03 Jun 2023 10:04:03 GMT

Hi @KoushikHajra

Have you had a chance to take a look at this issue? Any update?

Thank you.

Re: iOS App crash after loading a scene

KoushikHajra — Tue, 06 Jun 2023 18:01:27 GMT

Hi,

I am not sure what to try here. Something is possibly wrong with your environment. You can open a support ticket and work with the team. Hope this helps.

-Koushik