topic Re: ArcGISWebException: Error code '500' in .NET Maps SDK Questions

ArcGISWebException: Error code '500'

JonathanBrickey — Mon, 18 May 2015 12:55:15 GMT

I am intermittently getting the following exception an a ExportTileCacheTask.EstimateTileCacheSizeAsync call: Esri.ArcGISRuntime.Http.ArcGISWebException: Error code '500' : 'Error getting status for job j76e0602d072e405eba12b24b7bba75b2 on Export Cache'

The ExportTileCacheTask.EstimateTileCacheSizeAsync call had been working without error until late last week. There is not a lot of documentation on ArcGISWebException error codes but I am assuming internal server error. Does anyone have any idea what may be causing this?

Thanks,

Jonathan

Full stack trace:

Esri.ArcGISRuntime.Http.ArcGISWebException: Error code '500' : 'Error getting status for job j76e0602d072e405eba12b24b7bba75b2 on Export Cache'

at Esri.ArcGISRuntime.Http.ArcGISHttpClientHandler.ArcGISClientHandlerInternal.<SendAsync>d__2.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()

at Esri.ArcGISRuntime.Tasks.Geoprocessing.Geoprocessor.<CheckJobStatusInternal>d__14.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1.ConfiguredTaskAwaiter.GetResult()

at Esri.ArcGISRuntime.Tasks.Offline.ExportTileCacheTask.<checkTileCacheJobStatus>d__6e.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()

at Esri.ArcGISRuntime.Tasks.Offline.ExportTileCacheTask.<CheckEstimateTileCacheSizeJobStatusAsync>d__32.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()

at Esri.ArcGISRuntime.Tasks.Offline.ExportTileCacheTask.<checkTileCacheJobUntilCompletion>d__7d.MoveNext()

Re: ArcGISWebException: Error code '500'

AnttiKajanus1 — Mon, 18 May 2015 13:00:34 GMT

What service you are using and how big area (number of tiles estimate) you are requesting?

Also make sure that the service hasn't changed and it still exposes the capability.

Re: ArcGISWebException: Error code '500'

JonathanBrickey — Mon, 18 May 2015 13:07:26 GMT

Service being used: https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Street_Map/MapServer

Area does not seem to make a difference, as little as 1 tile all the way to the 100,000 tile max. If I retry identical requests several times it will eventually succeed.

Re: ArcGISWebException: Error code '500'

AnttiKajanus1 — Mon, 18 May 2015 13:48:12 GMT

I tried the same service and it seems to work under 100 000 tile requests. If i request more than that, it gives following error. Can you check what is returned in GPMessages collection?

Re: ArcGISWebException: Error code '500'

AnttiKajanus1 — Mon, 18 May 2015 13:55:58 GMT

Newermind, I can repro this issue time to time. It seems that the service returns error time to time.

Re: ArcGISWebException: Error code '500'

AnttiKajanus1 — Mon, 18 May 2015 13:59:25 GMT

A REST request issued to ArcGIS for Server returns an HTTP status. An HTTP status of 200 means that the request has been processed. Any other HTTP status indicates that there has been a problem. For example, an HTTP status of 500 indicates an internal server error (for example, the server has gone down). Once the issue has been resolved, the client can re-issue the request.

I'll have a look if i can find what's going on.

Re: ArcGISWebException: Error code '500'

AnttiKajanus1 — Mon, 18 May 2015 14:48:39 GMT

We have forwarded question and reporting back here when we hear about the issue. Thanks for reporting this one.

Re: ArcGISWebException: Error code '500'

JonathanBrickey — Mon, 18 May 2015 14:53:00 GMT

Thanks for your help!

Re: ArcGISWebException: Error code '500'

JonathanBrickey — Wed, 27 May 2015 14:31:39 GMT

Is there an ETA on a solution to this problem?

Re: ArcGISWebException: Error code '500'

AnttiKajanus1 — Wed, 27 May 2015 16:45:39 GMT

We are still looking to solve this issue and will come back when I know more.

cheers,

Antti

Re: ArcGISWebException: Error code '500'

PeterRoss1 — Thu, 28 May 2015 16:48:46 GMT

We have the same problem. It's intermittent but is happening more and more often. It does not seem directly related to the size of the tile cache being generated although happens more with larger caches. We are not exceeding the allowed size when this happens though.

The Error seems untrappable too, which is really annoying as there's no way to gracefully recover from it.

Re: ArcGISWebException: Error code '500'

PeterRoss1 — Thu, 28 May 2015 21:00:08 GMT

Today this is happening about 95% of the time and is rendering the service useless. Really annoying.

Re: ArcGISWebException: Error code '500'

JosephGenther — Thu, 28 May 2015 21:31:11 GMT

Asser Swelam

Re: ArcGISWebException: Error code '500'

MichaelBranscomb — Fri, 29 May 2015 08:41:22 GMT

Hi,

Apologies for the inconvenience, we are investigating the cause.

Cheers

Mike

Re: ArcGISWebException: Error code '500'

PeterRoss1 — Tue, 02 Jun 2015 19:38:42 GMT

Is there an update on this?

Re: ArcGISWebException: Error code '500'

MichaelBranscomb — Wed, 03 Jun 2015 08:50:29 GMT

Hi,

On Monday night a change was made to the TiledBasemaps load-balancing/storage configuration which we hope should resolve the errors you were seeing.

Please can you retest and let us know if you still encounter problems?

Cheers

Mike

Re: ArcGISWebException: Error code '500'

GeirOvsttun — Wed, 03 Jun 2015 08:57:43 GMT

using https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Street_Map/MapServer

still see the same error now

Re: ArcGISWebException: Error code '500'

JonathanBrickey — Wed, 03 Jun 2015 11:32:40 GMT

Confirmed the error is still occurring.

Re: ArcGISWebException: Error code '500'

MichaelBranscomb — Wed, 03 Jun 2015 12:36:09 GMT

Hi,

Thank you testing, the online/content team is continuing to investigate the cause of this issue.

Cheers

Mike

Re: ArcGISWebException: Error code '500'

PeterRoss1 — Thu, 04 Jun 2015 20:00:28 GMT

Happening still. I worked around the issue by capturing the error and just re-trying (spamming the server) until it's successful. It's not pretty but it seems to work. After working with ESRI tech support it appears the issue is in the .Net API not on the server though. If we capture the request that causes the problem in fiddler and use it to manually request it from the rest endpoint it works without the 500