topic QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1 in ArcGIS QuickCapture Questions

QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

WillHouston — Tue, 17 Aug 2021 20:24:27 GMT

When I tried to open QuickCapture on an iPad Mini (5th gen) version 14.7.1 this morning, it would hit the splash screen then close after a few seconds. There were no logs recorded as far as I could tell. I tried restarting the iPad to no avail. The iPad had been updated last week, and I do not believe I used QuickCapture between the system update and today. It was crashing before and after I applied the August 2021 update. I had made no changes to any QuickCapture projects.

To resolve I reinstalled QuickCapture.

edit: as AndrewDeLuca pointed out in a comment, this is not a permanent fix. I was able to use it for over an hour without issue, but it started crashing again.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

WillHouston — Mon, 16 Aug 2021 13:04:53 GMT

Not actually a question post.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

AndrewDeLuca — Tue, 17 Aug 2021 20:13:26 GMT

Hi Will,

I had a user express the same issue was happening to their Ipad Mini in almost the same exact scenario you described. I went through the typical troubleshooting process and found the re-install worked as you again described. However, after about 20 minutes of using the app in the field, my field worker said the issue was happening again. Again we reinstalled, and again 20 mins later she reported the problem. Has the re-install been a permanent solution for you so far?

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

WillHouston — Tue, 17 Aug 2021 20:22:02 GMT

I was able to take it out for 60 to 90 minutes yesterday without any problems. I probably never changed apps that entire time. Just for fun, I tried to launch the app again and… it crashed. So that was not a permanent solution for me either. I will have to wait until tomorrow to take a look at this or talk to esri.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

WillHouston — Thu, 19 Aug 2021 15:15:26 GMT

I opened a case with esri regarding this issue.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

WillHouston — Thu, 19 Aug 2021 19:19:43 GMT

Is your field worker using an external location provider? Is it a Trimble R2?

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

AndrewDeLuca — Thu, 19 Aug 2021 19:23:26 GMT

We are using an external location provider: Arrow 100 from EOS Positioning Systems.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

WillHouston — Thu, 19 Aug 2021 19:27:39 GMT

The crash seems to be related to the external location providers. I have notified Esri with a more detailed reproduction; hopefully they can get a fix out soon. Thank you!

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

AndrewDeLuca — Thu, 19 Aug 2021 19:33:58 GMT

I appreciate you going through the ticket process! Thanks.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

CaraSmith1 — Fri, 20 Aug 2021 21:27:52 GMT

We have this problem on the iPad mini (latest OS and updated Quick Capture) as well. Not the same problem on the iPhone

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

AndrewDeLuca — Tue, 24 Aug 2021 12:56:30 GMT

Has ESRI created a bug report for this issue? I would like to track it to keep my field worker informed of updates. Thanks!

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

CNGD — Tue, 24 Aug 2021 17:11:33 GMT

We've been having the same issue. One of our ipads auto-installed iOS 14.7.1 and QuickCapture started crashing. An ipad with the older version did not have this issue. As soon as I installed 14.7.1 QuickCapture crashed on that ipad too. I have also submitted a case to ESRI.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

WillHouston — Tue, 24 Aug 2021 17:14:59 GMT

I asked for an update this morning. I have not heard anything since Thursday.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

AndrewDeLuca — Tue, 24 Aug 2021 17:31:20 GMT

@JohnathanHasthorpe Has this been added to a bug queue or addressed? It is starting to approach more than just an inconvenience.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

WillHouston — Wed, 25 Aug 2021 18:09:46 GMT

The Esri rep left me a message today. It does seems specific to 14.7.1, so downgrading is the only workaround they have at the moment.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

CNGD — Wed, 25 Aug 2021 18:26:35 GMT

I got a call from an ESRI rep today too. She was going to try to replicate the issue and possibly list it as a bug. Wouldn't you know it, QuickCapture has been working for me today so I couldn't even replicate the issue. Interesting to hear that a different rep suggested downgrading. If the issue keeps happening, that is probably what we will end up doing until they can get it figured out.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

JohnathanHasthorpe — Fri, 27 Aug 2021 04:12:02 GMT

Hi all, we are looking into this issue and will provide an update as soon as we can.

This will be a priority issue for resolving.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

JohnathanHasthorpe — Fri, 17 Sep 2021 06:28:53 GMT

This issue will be resolved in 1.11 - Release scheduled for September 30 2021

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

JohnathanHasthorpe — Fri, 17 Sep 2021 06:31:58 GMT

Issue will be resolved in 1.11 - 30 September 2021 release date.

Re: QuickCapture crashes on splash screen on iPad Mini (5th gen) version 14.7.1

CaraSmith1 — Sat, 05 Feb 2022 19:16:41 GMT

After updating the iOS to 15.2.1, we are having this issue again with iPad mini ( Quick Capture 1.12.104) once again. Now there is also a similar problem on the iPhone (which gets past the splash page, but crashes when you try and look at the map. It worked on the phone but I had to switch back and forth to Explorer to see the points and lines captured in the field for a trail inventory and assessment. Will there be another update to QC?