topic Re: quick capture tracking stop in background in ArcGIS QuickCapture Questions

quick capture tracking stop in background

AdrianPatrulescu — Tue, 09 Feb 2021 10:28:24 GMT

Hi,

I have encounter a problem with quickcapture app

When I start recording track (pressing an app button) the track start recording.

After a short time i close the screen to save battery. I realized that after a while the application no longer records the track and start recording only when screen is on again. The result is track with strait lines between points

I want to mentioned that the stay awake setting is on (in the app settings)

Can anyone help me?

Thank you!

Re: quick capture tracking stop in background

DanPatterson — Tue, 09 Feb 2021 10:56:48 GMT

I moved your post to the Quickcapture community to give you a chance of getting an answer.

The Community Basics link at the top of the page might be a good read should you want to find out how to navigate the Community spaces.

Re: quick capture tracking stop in background

JohnathanHasthorpe — Tue, 09 Feb 2021 12:47:20 GMT

Please can you confirm your device and operating system version. Thanks

Re: quick capture tracking stop in background

AdrianPatrulescu — Tue, 09 Feb 2021 13:46:32 GMT

the device is Fairphone 3

Android version: 10

Thanks

Re: quick capture tracking stop in background

JohnathanHasthorpe — Tue, 09 Feb 2021 21:57:47 GMT

Hi Adrian - can you check the location permissions for the QuickCapture application on your phone. In order for QuickCapture to capture data in background, the app needs to have allow all the time access. Also, make sure you are using the latest QuickCapture version from the store (currently 1.8).

Re: quick capture tracking stop in background

BethLawson — Wed, 10 Feb 2021 03:57:37 GMT

Hi, I am having the same problem and switching the app permissions to "allow all the time" has not corrected the issue. This seems to have only started happening recently, and I have had a number of people who use our quickcapture apps mention this problem. Attached is a screenshot of the straight lines resulting from the location only being captured when the phone screen is on (lines should have followed the road). I am running the app on a Galaxy S9 on Android 10, and have always had the stay awake setting switched on.

Re: quick capture tracking stop in background

JohnathanHasthorpe — Thu, 11 Feb 2021 11:03:43 GMT

Hi Adrian and Beth

We have a fix for background location in Android 11, due for release in a couple of weeks. Can you try out the early adopter build 1.9.120 here: https://earlyadopter.esri.com/project/version/admin/default.html?cap=9c6a1e4687c34c7fb5c6f8f4e0bc2df3 and confirm if this is working for you.

Note that the alllow all the time permission is not needed for this version.

Please let me know how you get on.

Thanks

John

Re: quick capture tracking stop in background

BethLawson — Thu, 11 Feb 2021 20:28:47 GMT

Hi Johnathan,

I am getting a "app not installed" error when I try to install the 1.9.120 build - I am assuming this is because I am only running android 10. Will the background tracking ever be fixed on android 10 devices or will the fix only be for 11 onwards?

Thanks,

Beth

Re: quick capture tracking stop in background

JohnathanHasthorpe — Mon, 15 Feb 2021 01:41:27 GMT

Hi Beth

Before installing 1.9.120. Make sure that you uninstall any existing versions of the app that are already on the device. 1.9.120 should install on android 10 without any issue.

Please let me know if you are still having issues. You can contact me through quickcapture@esri.com too.

Thanks

John

Re: quick capture tracking stop in background

BethLawson — Mon, 15 Feb 2021 20:28:25 GMT

Hi John,

Thanks for that! The background tracking works really well 🙂

Have discovered another small problem with this version though - I will email you.

Thanks,

Beth

Re: quick capture tracking stop in background

AdrianPatrulescu — Mon, 08 Mar 2021 09:42:27 GMT

Hi John,

Sorry for the late response. it toke some time to implement the new app to the field team.

The app still don't work, when the guys from field team shut down the screen and after 10-15 min when they open the app, the app restart (orange photo appear) and they have to start tracking again

Best,

Adrian

Re: quick capture tracking stop in background

JohnathanHasthorpe — Tue, 09 Mar 2021 22:04:57 GMT

Hi Adrian,

This sounds like a different issue if the app is being closed while in background. Can you share the phone and operating systems being used? Are there many other apps running on the device? and does the device have much available storage?

This sounds like it could be a device memory issue. Please confirm the above.

Thanks

John