topic Re: Duplicate records from Quick Capture in ArcGIS QuickCapture Questions

Duplicate records from Quick Capture

AdministrátorJihlava — Wed, 15 Apr 2020 11:31:02 GMT

Hello, we're still having troubles with quick capture. It sometimes sends duplicate values within 2-3 seconds. It just captures one incident twice, with completely same values, but created_date differs by 2-3 sec (user sends it from device just once). Does anyone know what can it be caused by? Thanks for your help. Jane

Re: Duplicate records from Quick Capture

JohnathanHasthorpe — Wed, 15 Apr 2020 11:48:50 GMT

Hi Jane

Can you provide some more info on this:

- What platform are you using to run the app?

- How are you connecting to the internet (4G - Wifi) and does this change?

- What is the autosend interval set to? Or are the users sending manually?

- Do the features have attachments?

- How regularly are you seeing this issue?

It is possible that a feature is sent twice if the app does not get a successful response from ArcGIS when it uploads a feature. This can happen when network connectivity is patchy and the user is on the edge of network/wifi coverage.

I'm happy to work with you to investigate this further if this does not sound to be the cause.

Thanks

John

Re: Duplicate records from Quick Capture

AdministrátorJihlava — Wed, 15 Apr 2020 12:30:42 GMT

Hi,

we run the app on ArcGIS Enterprise (version 10.7.1)
the users are connected via 4G (and I hope it is not changing, but it is possible that they have turned on the wifi connection too on their devices and when they are in touch with wifi signal the device can switch the connection from 4G to wifi - we need to realize it)
autosend interval is se to 30 sec. Sometimes users just update a location of captured feature
features have attachments
we're seeing these issues from time to time (2-3x a week - we usually have 10-20 records per day). Now it happend two days in a row.

I hope we have stable 4G connection within the city, while the officers are moving just around the city. But of course I can't say this with 100% certainty.

Thanks a lot for your help. With captured data we have connected subsequent agenda so it is important to us not to have unnecessary duplicities in data.

Thanks

Jane

Re: Duplicate records from Quick Capture

JohnathanHasthorpe — Fri, 17 Apr 2020 14:07:52 GMT

Thanks for the info, can you drop me an email on jhasthorpe@esri.com. I'd like to see whether we could get some logs captured. Thanks John

Re: Duplicate records from Quick Capture

JohnathanHasthorpe — Tue, 14 Jul 2020 19:42:29 GMT

We have a fix for this available on EAC: Welcome to our Customer Validation site.

Please test out build 1.6.91. We plan to release a 1.6 hotfix for this in the coming weeks.

Re: Duplicate records from Quick Capture

KevinWeston — Tue, 28 Jul 2020 17:02:07 GMT

I am having this exact same issue with quick capture. The points with pictures are sending two points for each entry. One of the points contains the attachment and the other point contains all the data without a picture.

Re: Duplicate records from Quick Capture

JohnathanHasthorpe — Wed, 29 Jul 2020 03:11:15 GMT

We will be releasing 1.6.103 later this week. This will have the fix for this issue.

You will need to get the updated from the store.

Re: Duplicate records from Quick Capture

kmsmikrud — Thu, 30 Jul 2020 16:57:21 GMT

We are also experiencing the duplicate records and are currently conducting aerial surveys using the app. I just checked to see if the latest release was out but don't see it. Do you have a date for when it will be released?

Re: Duplicate records from Quick Capture

JohnathanHasthorpe — Fri, 31 Jul 2020 06:49:49 GMT

Hi Kathy - The hotfix has been released in the stores now.

Re: Duplicate records from Quick Capture

kmsmikrud — Fri, 31 Jul 2020 15:13:36 GMT

Thanks Jonathon! We've downloaded the update and hopeful it will fix the repeats. It looks like besides the repeat issue we also had some sync duplicates. We are working offline and so it looks like there are multiple CreationDates for some of the points as well. When the surveyor is syncing there likely isn't the best internet connection so maybe the points tried to sync a couple of times is all we can figure since they are the same geometry/fix time. I'm so glad we lucked out on the timing for this hotfix.

Thanks, Kathy

Re: Duplicate records from Quick Capture

JohnathanHasthorpe — Fri, 07 Aug 2020 05:48:05 GMT

Hi Kathy,

To clarify this second issue, can you confirm how they are submitting the data. Are they waiting for auto-send to kick in (in the project page), or are they manually sending from the map?

Thanks

John

Re: Duplicate records from Quick Capture

JoabelBarbieri — Thu, 06 Feb 2025 17:16:46 GMT

Finding the same problem here. Manual count 667 trees, QuickCapture showed 813 points !!! What's going on? My team is giving up on QC for lack of accuracy.

Also working offline, syncing at the end of the day via wi-fi. Using Samsung Galaxy Tab Active3 Enterprise Edition. Team reports that it appears to happen after it syncs. Before the count is good, after syncing, more points show up in the hosted feature layer than manually counted. And that's happening every time consistently.

Re: Duplicate records from Quick Capture

TonyDaSilva1 — Fri, 23 Aug 2024 18:51:24 GMT

Hello, I belive we are experiencing the same issue. We have two points in the exact same location, same inputs but one is missing a photo.

Re: Duplicate records from Quick Capture

JoabelBarbieri — Thu, 06 Feb 2025 17:15:10 GMT

I found a way to solve this issue. Using the Delete Identical (Data Management) tool in a Python script that will run every hour and clean the hosted feature of duplicates is working for us.

PS: Make sure you pick SHAPE field to check for overlapping duplicate points.

Nevertheless, it's a bug in the quickcapture app or its data transmission process from offline /online to a hosted feature layer