https://community.esri.com/t5/arcgis-quickcapture-questions/licensing-issue/m-p/1713713#M1519 <P>Good afternoon,</P><P>I am trying to access Quick capture but am receiving this error. I am an admin and currently licensed for Quick capture. Any idea what is causing this? Thanks</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fjramos_0-1783628289447.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/155217iDF6B0587E370020D/image-size/medium?v=v2&amp;px=400" role="button" title="fjramos_0-1783628289447.png" alt="fjramos_0-1783628289447.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fjramos_1-1783628307934.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/155218i3CE7DD147855743C/image-size/medium?v=v2&amp;px=400" role="button" title="fjramos_1-1783628307934.png" alt="fjramos_1-1783628307934.png" /></span></P><P>&nbsp;</P> Thu, 09 Jul 2026 20:19:21 GMT fjramos 2026-07-09T20:19:21Z https://community.esri.com/t5/arcgis-quickcapture-questions/licensing-issue/m-p/1713713#M1519 <P>Good afternoon,</P><P>I am trying to access Quick capture but am receiving this error. I am an admin and currently licensed for Quick capture. Any idea what is causing this? Thanks</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fjramos_0-1783628289447.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/155217iDF6B0587E370020D/image-size/medium?v=v2&amp;px=400" role="button" title="fjramos_0-1783628289447.png" alt="fjramos_0-1783628289447.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fjramos_1-1783628307934.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/155218i3CE7DD147855743C/image-size/medium?v=v2&amp;px=400" role="button" title="fjramos_1-1783628307934.png" alt="fjramos_1-1783628307934.png" /></span></P><P>&nbsp;</P> Thu, 09 Jul 2026 20:19:21 GMT https://community.esri.com/t5/arcgis-quickcapture-questions/licensing-issue/m-p/1713713#M1519 fjramos 2026-07-09T20:19:21Z https://community.esri.com/t5/arcgis-quickcapture-questions/licensing-issue/m-p/1713861#M1520 <P>I checked again this morning and was still having the issue. I then log out of my main account, logged into a "test" account and it would take me to a "download the QuickCaputre mobile app" web page. So then I logged back into my main account and was able to access Quick Capture again. Weird. Logging out and then back in fixed it(?)</P> Fri, 10 Jul 2026 12:47:12 GMT https://community.esri.com/t5/arcgis-quickcapture-questions/licensing-issue/m-p/1713861#M1520 fjramos 2026-07-10T12:47:12Z https://community.esri.com/t5/arcgis-quickcapture-questions/licensing-issue/m-p/1713975#M1521 <P>I have the same error when using Firefox for Portal (AGO QuickCapture works fine). So now I use Chrome for that one task.&nbsp;</P> Fri, 10 Jul 2026 18:29:04 GMT https://community.esri.com/t5/arcgis-quickcapture-questions/licensing-issue/m-p/1713975#M1521 KAnderson 2026-07-10T18:29:04Z