https://community.esri.com/t5/arcgis-quickcapture-questions/user-receives-error-when-trying-to-access-project/m-p/1682170#M1489 <P>Error: <U>Can't reach portal make sure the URL is formatted correctly.</U></P><P>The URL is formatted correctly and has been verified multiple times.</P><P>One&nbsp;co-worker <STRONG>cannot access</STRONG> and receives the message underlined above.</P><P>Another co-worker <U>is able</U> to access the project and add records.</P><P>Any trouble shooting suggestions?</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 04 Feb 2026 20:11:00 GMT SueBoelk 2026-02-04T20:11:00Z https://community.esri.com/t5/arcgis-quickcapture-questions/user-receives-error-when-trying-to-access-project/m-p/1682170#M1489 <P>Error: <U>Can't reach portal make sure the URL is formatted correctly.</U></P><P>The URL is formatted correctly and has been verified multiple times.</P><P>One&nbsp;co-worker <STRONG>cannot access</STRONG> and receives the message underlined above.</P><P>Another co-worker <U>is able</U> to access the project and add records.</P><P>Any trouble shooting suggestions?</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 04 Feb 2026 20:11:00 GMT https://community.esri.com/t5/arcgis-quickcapture-questions/user-receives-error-when-trying-to-access-project/m-p/1682170#M1489 SueBoelk 2026-02-04T20:11:00Z https://community.esri.com/t5/arcgis-quickcapture-questions/user-receives-error-when-trying-to-access-project/m-p/1696612#M1502 <P><a href="https://community.esri.com/t5/user/viewprofilepage/user-id/158786">@SueBoelk</a>&nbsp;Please work with your enterprise admin on this. It sounds like an SSL a certificate error for the problematic device.</P> Thu, 16 Apr 2026 03:23:52 GMT https://community.esri.com/t5/arcgis-quickcapture-questions/user-receives-error-when-trying-to-access-project/m-p/1696612#M1502 JohnathanHasthorpe 2026-04-16T03:23:52Z