topic Re: Quick Capture App Automatically signing into AGOL user in ArcGIS QuickCapture Questions

Quick Capture App Automatically signing into AGOL user

EmileeFreeman — Tue, 18 Jul 2023 17:00:41 GMT

My organization is currently using shared devices to capture data via the QC mobile app. However, these devices have gotten stuck on the AGOL login, where it automatically signs into same user account without any password entry when you enter the organization's URL. Is there a way to clear out this user data so that it's not automatically signing in the same person every time?

Re: Quick Capture App Automatically signing into AGOL user

JohnathanHasthorpe — Wed, 19 Jul 2023 03:31:35 GMT

For built in accounts, the user just needs to sign out of the app:

Are you using SAML, IWA or PKI?

Re: Quick Capture App Automatically signing into AGOL user

EmileeFreeman — Wed, 19 Jul 2023 13:38:57 GMT

IWA; The issue is that when they sign out, when prompted to log in again the app automatically logs that user back in without allowing for manual login of a new user.

Re: Quick Capture App Automatically signing into AGOL user

JohnathanHasthorpe — Thu, 20 Jul 2023 05:53:30 GMT

Is this on Windows, Android or iOS?

Re: Quick Capture App Automatically signing into AGOL user

EmileeFreeman — Thu, 20 Jul 2023 14:01:37 GMT

IOS

Re: Quick Capture App Automatically signing into AGOL user

JohnathanHasthorpe — Fri, 21 Jul 2023 07:05:26 GMT

Hi Emilee, I'm not seeing this behavior. Could we get on a quick call to discuss?

Please email QuickCapture@esri.com and I'll send through an invite.

Re: Quick Capture App Automatically signing into AGOL user

VickyS — Thu, 16 Nov 2023 10:36:23 GMT

@JohnathanHasthorpe, this is a bug in Quick Capture and Field Maps. Do you know when this will be addressed by ESRI developers and fixed for all ESRI apps?

Unable to sign out of FieldMaps - SAML & Android. - Esri Community

Re: Quick Capture App Automatically signing into AGOL user

ShoNuff — Thu, 07 Mar 2024 13:36:24 GMT

We are experiencing the same behavior here with Quick Capture. To use a different login we have to reinstall the app. It is very frustrating.

We are using iPads and SAML.

We hope ESRI fixes this soon.