topic Re: Custom Printing Service in ArcGIS Pro Questions

Custom Printing Service

becyr — Fri, 15 Aug 2025 17:17:12 GMT

Hi all I need help with publishing a print service tool from ArcMap to ArcGIS Server 10.9.1 Federated. So that I can utilize the print service in ArcGIS Online Experience builder. Just an overview- I can't downgrade ArcGIS Pro to 2.9 and I can't upgrade ArcGIS Server to 11.3 due to compatibility issues with existing workflows. I'm currently limited to the following setup:

ArcGIS Enterprise (federated) 10.9.1

ArcMap 10.7.1

ArcGIS Pro 3.3

I published a printing service from ArcMap, but when trying to use it, I received the error:

"Web map as JSON is required."

What could be causing this issue?

When testing the tool from the Rest Service I get the following error.

Job Status: esriJobFailed

Job Messages:

esriJobMessageTypeInformative: Submitted.
esriJobMessageTypeInformative: Executing...
esriJobMessageTypeError: Failed.
esriJobMessageTypeInformative: java.lang.Exception: Could not service request.

Re: Custom Printing Service

sxw_eaglegis — Mon, 18 Aug 2025 03:21:06 GMT

Hi there,

A few questions for you:

Are you publishing using the Export Web Map from the Server toolbox? or a custom python script?
What happens when you configure the service with ArcGIS Online Experience builder and test with the print widget?
Is the ArcGIS Enterprise 10.9.1 site external facing? and print service shared with everyone?

Re: Custom Printing Service

becyr — Thu, 21 Aug 2025 13:08:34 GMT

Hi @sxw_eaglegis

Are you publishing using the Export Web Map from the Server toolbox? or a custom python script? I am publishing from the history as provided on the Esri guidelines
What happens when you configure the service with ArcGIS Online Experience builder and test with the print widget? I first had an issue of adding the print service but after multiple trials I was able to add the tool. When testing it on experience builder it runs but doesn't generate an output.
Is the ArcGIS Enterprise 10.9.1 site external facing? Yes and print service shared with everyone? Yes

Re: Custom Printing Service

sxw_eaglegis — Thu, 21 Aug 2025 21:12:46 GMT

When testing it on experience builder, if you open the developer tools in your browser and submit a print, can you see what the messages returned are? You will see an execute operation in the network tab e.g.

Are you able to share the print service URL with me?