topic Re: Pro destroys my graphics card in ArcGIS Pro Questions

Pro destroys my graphics card

Douglas_Sauer — Tue, 31 Jul 2018 17:26:16 GMT

Trying my darnedest to migrate majority of work from Map to Pro (2.2.0) but it's giving me grief.

More than 6 times now over the past 2 weeks some inconsequential move/change completely cripples my machine, hogs 100% of resources, crashes the graphics cards, and leaves me totally dead in the water.

This morning I tried to bump up legend box dimension: TOAST

Yesterday, I tried to change a poly symbol fill: DEAD

Last week: hey i think i'll move this map title element: BOOM!!!!

More coffee breaks and frustration; way less productivity and confidence.

Prop me back up... Any thoughts/experience?

Rendered useless,

Douglas

Re: Pro destroys my graphics card

DanPatterson_Retired — Tue, 31 Jul 2018 18:19:30 GMT

Don't know about prop you back up, but you really need to report on the "Check your computer's ability to run...."

on the ArcGIS Pro 2.2 system requirements—ArcGIS Pro | ArcGIS Desktop page.

Is it smoking hot machine or gasping at meeting the minimum.

Also, source of the data (local, SDE where-ever)

Every project? or just one?

Anything else that you could add

Re: Pro destroys my graphics card

MichaelVolz — Tue, 31 Jul 2018 18:29:01 GMT

Are you getting any erro dmp files? If so, send them to ESRI to help solve these issues that others may encounter:

Of course we never want to see crashes, but when they do occur, please fill in the error report along with your email and a description of what happened. This can help if we end up needing to reach out for more info.

More here: Report software errors—ArcGIS Pro | ArcGIS Desktop

"Error report files have the extension .dmp and are saved to the application data location on your local hard drive, typically C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports. The 10 most recent reports are saved."

Re: Pro destroys my graphics card

Douglas_Sauer — Tue, 31 Jul 2018 18:53:42 GMT

smokin' hot machine

local data (file gdb)

multiple projects

Re: Pro destroys my graphics card

Douglas_Sauer — Tue, 31 Jul 2018 19:00:24 GMT

never get to error/crash mssg - although the one time i was really patient it told me the error report was too large to send... do have some dmp files with recent datestamps. these i will send in. thanks.

Re: Pro destroys my graphics card

MichaelVolz — Tue, 31 Jul 2018 19:08:14 GMT

Did all of the projects (aprx) get created by starting with the importation of an existing mxd so you did not need to re-invent the wheel with these projects?

If so, can you see if you have better results by starting from scratch in Pro? This is just a test as I hope that the import process from ArcMap works for the majority of your work so you don't lose all the work that has already been done in ArcMap. I do know that sometimes ESRI software works better if you start fresh without the overhead of previous projects from older versions of the software.

Re: Pro destroys my graphics card

Douglas_Sauer — Tue, 31 Jul 2018 20:07:11 GMT

Yup. All projects imported mxds. will test a fresh start w. lyr files.

Re: Pro destroys my graphics card

JeremyWright — Tue, 31 Jul 2018 21:30:56 GMT

If you're getting an error from the GPU driver the very first thing I'd try would be updating the GPU driver from AMD or NVidia's website directly, NOT from windows update. If you could post your "can you run it" results that'd also perhaps be expository.

Re: Pro destroys my graphics card

DanPatterson_Retired — Tue, 31 Jul 2018 22:07:05 GMT

Just noticed an update to Pro notice.

What changes were made?

Perhaps some of the issues were addressed, but there is no indication in the help about what was done.

Maybe I will hold off updating until the changelog appears

Re: Pro destroys my graphics card

TimOrmsby — Tue, 31 Jul 2018 22:22:30 GMT

Dan, the topic Release notes for ArcGIS Pro 2.2 includes issues addressed at ArcGIS Pro 2.2.1 at the top.

Re: Pro destroys my graphics card

ThomasColson — Tue, 31 Jul 2018 22:27:12 GMT

THeres really not a lot you can do until you’ve confirmed your machine meets the required specs, which is the FIRST thing tech support will ask you to verify when you call...you are calling TS right?

Re: Pro destroys my graphics card

DanPatterson_Retired — Tue, 31 Jul 2018 23:29:29 GMT

Saw them... nothing on there that has been a huge topic of discussion on GeoNet since 2.2 came out.

I am sure that those issues are well known, so I won't reiterate here.

Re: Pro destroys my graphics card

Douglas_Sauer — Thu, 02 Aug 2018 22:01:27 GMT

Yes. Meet specs. Sent .dmp files to support.

Re: Pro destroys my graphics card

JeremyWright — Thu, 02 Aug 2018 22:08:19 GMT

Douglas,

Did you verify that the drivers for the GPU are the latest available from NVidia or AMD?

Re: Pro destroys my graphics card

LR — Thu, 02 Aug 2018 22:42:35 GMT

I've had plenty of instances of Pro telling me my 8GB GTX 1080's resources were exceeded, while GPU-Z's log showed nothing of that. So don't expect all of your problems to disappear when you pop in a new graphics card - it's Pro being Problematic.

Re: Pro destroys my graphics card

JeremyWright — Thu, 02 Aug 2018 22:48:30 GMT

LR, we'd like to know more.

There are two warnings - "excessive draw requests" warning that essentially means too many draw requests are made - sometimes this is due to the symbol assigned to the layer for example.

Are you getting "GPU resources exceeded" or "Excessive Draw Requests" warnings?

If you've got an example (you could create a map or project package from Share tab) to send to technical support we'd be interested to see it - so please send it in so we can get a developer on it.

Re: Pro destroys my graphics card

LR — Mon, 06 Aug 2018 11:41:07 GMT

So far it has always been the resources message. I don't have a project handy atm, I did make a thread about one instance of the error a while ago however: https://community.esri.com/thread/204816-pro-keeps-throwing-wrong-gpu-resource-errors-how-to-stop-this