topic Re: Manage Map Server Cache Tiles tool not loading scales in ArcGIS Pro Questions

Manage Map Server Cache Tiles tool not loading scales

GISNCC — Tue, 11 Feb 2025 08:53:54 GMT

Hi,

I am running the manage map server cache tiles tool. But when I select my input service all of my scales do not load as expected and only the top two scales. There should be 20 LOD loaded. If I run the manage map server cache scales tool all of the scales come up. Also when I look at the rest end point all 20 scales are present. I am finding the issue when I use a custom tiling scheme or if I just define a new one from the layer.

I have tried so many iterations. Sometimes it will load no scales at all.

Any help is greatly appreciated. I am using ArcPro 2.9 and enterprise 10.9

Re: Manage Map Server Cache Tiles tool not loading scales

JuliePrice1 — Thu, 22 May 2025 14:37:57 GMT

I am having the same issue. Were you able to resolve this?

Re: Manage Map Server Cache Tiles tool not loading scales

ViktoriaMagnis — Tue, 03 Jun 2025 19:40:23 GMT

Please let me know if you find a solution. I am having the same issue

Re: Manage Map Server Cache Tiles tool not loading scales

premsweb — Tue, 17 Jun 2025 03:21:45 GMT

Same problem, any solutions for this?

Re: Manage Map Server Cache Tiles tool not loading scales

ChrisRobinsonCOF — Tue, 17 Jun 2025 19:40:46 GMT

I am having the same issue, ArcGIS pro version 3.5.1, ArcGIS Server version 11.1 using the ArcGIS/ Bing/google tiling scheme. All scales show in the manage map scales tool, all of them are listed on the rest endpoint. Have tried restarting the service and overwriting the service but no luck.

Thank you,

Chris

Re: Manage Map Server Cache Tiles tool not loading scales

RobertHauck1 — Tue, 22 Jul 2025 17:42:37 GMT

Check to see if there are min / max scales set on the rest service. This was the cause for me.

Re: Manage Map Server Cache Tiles tool not loading scales

Evelyn_Chanti — Mon, 04 Aug 2025 19:59:25 GMT

Same issue. Anybody have any luck? Anyone from Esri respond? I'm about to call customer support.

Re: Manage Map Server Cache Tiles tool not loading scales

Evelyn_Chanti — Mon, 04 Aug 2025 20:01:58 GMT

How do you change the min/max?

Re: Manage Map Server Cache Tiles tool not loading scales

ViktoriaMagnis — Mon, 04 Aug 2025 20:08:33 GMT

I figured out you need to set the scales and cache preference when you are first publishing the web layer in Pro.

Re: Manage Map Server Cache Tiles tool not loading scales

RobertHauck1 — Mon, 04 Aug 2025 20:11:13 GMT

I couldn't find a way to edit the values so I republished with the scale range set correctly. I deleted the service and re-published with the exact same name and with the option to manage tiles manually checked. The service will use the existing tile cache.

Re: Manage Map Server Cache Tiles tool not loading scales

Evelyn_Chanti — Mon, 04 Aug 2025 20:14:49 GMT

Thanks. I did that a couple of times and it shows I have 12 scales but when I try to recreate empty tiles, it only shows 4 scales.

Re: Manage Map Server Cache Tiles tool not loading scales

Evelyn_Chanti — Mon, 04 Aug 2025 20:30:11 GMT

That worked! Thank you so much!

Re: Manage Map Server Cache Tiles tool not loading scales

Evelyn_Chanti — Thu, 07 Aug 2025 16:42:23 GMT

I have an open ticket with Esri, but this is a known bug from 2022. Cannot believe it hasn't been addressed in 3 years!

https://support.esri.com/en-us/bug/the-manage-map-server-cache-tiles-tool-does-not-return-bug-000149653

Re: Manage Map Server Cache Tiles tool not loading scales

ViktoriaMagnis — Thu, 07 Aug 2025 16:58:53 GMT

I delete the cache directory and started over. Then I published the mapservice with Pro and set the caching in Pro and then it recognized all the scales. What version of Pro are you using?

Re: Manage Map Server Cache Tiles tool not loading scales

Evelyn_Chanti — Thu, 07 Aug 2025 18:25:04 GMT

Yes, that just worked for me too. It looks like the bug is associated with the caching tools.