topic Re: Have anyone here gotten any similar problem? in ArcGIS Pro Questions https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216448#M9542 <HTML><HEAD></HEAD><BODY><P>You should be able to contact Esri Customer Service for help. There are several ways of licensing Pro and we do not have any way to know how your license agreement is set up.</P></BODY></HTML> Sun, 15 Jul 2018 20:02:13 GMT curtvprice 2018-07-15T20:02:13Z Have anyone here gotten any similar problem? https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216441#M9535 <HTML><HEAD></HEAD><BODY><P>I have bought an ArcGIS single use license focusing on the use of ArcGIS desktop, and I would like to know if it gives me accesses to the ArcGIS pro. if so, how should I proceed? I have already download it, but when I try to open it, I get a message telling me my ArcGIS account is public then I am not allowed to accesses ArcGIS Pro,<BR />Have anyone here gotten any similar problem?</P></BODY></HTML> Sat, 14 Jul 2018 09:16:30 GMT https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216441#M9535 BALBINOFERNANDES_PIRES_JUNIOR 2018-07-14T09:16:30Z Re: Have anyone here gotten any similar problem? https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216442#M9536 <HTML><HEAD></HEAD><BODY><P>There is a process to authorize your license which I suspect you haven't completed through your ArcGIS online account</P><P><A class="link-titled" href="http://pro.arcgis.com/en/pro-app/get-started/about-licensing.htm" title="http://pro.arcgis.com/en/pro-app/get-started/about-licensing.htm">ArcGIS Desktop licensing—ArcGIS Pro | ArcGIS Desktop</A>&nbsp;</P></BODY></HTML> Sat, 14 Jul 2018 10:55:34 GMT https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216442#M9536 DanPatterson_Retired 2018-07-14T10:55:34Z Re: Have anyone here gotten any similar problem? https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216443#M9537 <HTML><HEAD></HEAD><BODY><P>Dan Thank you for answering&nbsp;</P><P>I have done all the process of licensing or authorizing it but it keeps returning me the same message. that I have a public ArcGIS account. The ArcGIS Desktop, for example, is working perfectly,</P></BODY></HTML> Sat, 14 Jul 2018 11:37:05 GMT https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216443#M9537 BALBINOFERNANDES_PIRES_JUNIOR 2018-07-14T11:37:05Z Re: Have anyone here gotten any similar problem? https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216444#M9538 <HTML><HEAD></HEAD><BODY><P>are you a Single Use or Named user?</P><P><A class="link-titled" href="http://pro.arcgis.com/en/pro-app/get-started/single-use-licenses.htm" title="http://pro.arcgis.com/en/pro-app/get-started/single-use-licenses.htm">Single Use licensing—ArcGIS Pro | ArcGIS Desktop</A>&nbsp;</P></BODY></HTML> Sat, 14 Jul 2018 13:15:30 GMT https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216444#M9538 DanPatterson_Retired 2018-07-14T13:15:30Z Re: Have anyone here gotten any similar problem? https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216445#M9539 <HTML><HEAD></HEAD><BODY><P>I am pretty sure you need to set up a non-public ArcGIS Online account to license your instance of Pro, or license ArcGIS Pro using a single-use license with a provisioning file. You should have gotten instructions on which method you should use and codes with your your media. If you are stuck I recommend contacting Esri customer service.</P></BODY></HTML> Sat, 14 Jul 2018 22:13:11 GMT https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216445#M9539 curtvprice 2018-07-14T22:13:11Z Re: Have anyone here gotten any similar problem? https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216446#M9540 <HTML><HEAD></HEAD><BODY><P>Check your junk email in case a provisioning file was sent</P></BODY></HTML> Sun, 15 Jul 2018 00:48:23 GMT https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216446#M9540 DanPatterson_Retired 2018-07-15T00:48:23Z Re: Have anyone here gotten any similar problem? https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216447#M9541 <HTML><HEAD></HEAD><BODY><P>I`m a single user</P><P>I have already settled my account&nbsp;as a private one</P></BODY></HTML> Sun, 15 Jul 2018 08:03:37 GMT https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216447#M9541 BALBINOFERNANDES_PIRES_JUNIOR 2018-07-15T08:03:37Z Re: Have anyone here gotten any similar problem? https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216448#M9542 <HTML><HEAD></HEAD><BODY><P>You should be able to contact Esri Customer Service for help. There are several ways of licensing Pro and we do not have any way to know how your license agreement is set up.</P></BODY></HTML> Sun, 15 Jul 2018 20:02:13 GMT https://community.esri.com/t5/arcgis-pro-questions/have-anyone-here-gotten-any-similar-problem/m-p/216448#M9542 curtvprice 2018-07-15T20:02:13Z