https://community.esri.com/t5/arcgis-pro-questions/issue-with-my-arcgis-pro-license-credit-exhausted/m-p/1605865#M94975 <P>There's an Esri Technical Support article on this item with 3 possible solutions.&nbsp; You may find it here -&nbsp;<A href="https://support.esri.com/en-us/knowledge-base/problem-the-basemap-gallery-is-empty-in-arcgis-pro-000023868" target="_blank">Problem: The Basemap Gallery is Empty in ArcGIS Pro</A></P> Mon, 14 Apr 2025 22:36:17 GMT Robert_LeClair 2025-04-14T22:36:17Z https://community.esri.com/t5/arcgis-pro-questions/issue-with-my-arcgis-pro-license-credit-exhausted/m-p/1605468#M94935 <P>I am currently experiencing an issue with my ArcGIS Pro license. Despite having an active subscription and recently paying for another subscription, I am unable to access the map backgrounds embedded in the software. Upon checking my account, it states that my credit is exhausted.<BR />This issue persists despite my efforts to resolve it, and I would greatly appreciate your assistance in addressing this matter. Could you please guide me through the necessary steps to restore access and verify my subscription so I can fully utilize the software?<BR />I am available to provide any additional information or carry out the required actions on my part. Thank you in advance for your support.</P> Sun, 13 Apr 2025 10:02:53 GMT https://community.esri.com/t5/arcgis-pro-questions/issue-with-my-arcgis-pro-license-credit-exhausted/m-p/1605468#M94935 AlexAKA 2025-04-13T10:02:53Z https://community.esri.com/t5/arcgis-pro-questions/issue-with-my-arcgis-pro-license-credit-exhausted/m-p/1605555#M94946 <P>ArcGIS Pro does not consume ArcGIS Online credits for basemaps -&gt;<A href="https://community.esri.com/t5/arcgis-pro-questions/does-arcgis-pro-consume-ago-service-credits/td-p/259445" target="_blank">Solved: Does ArcGIS Pro consume AGO service credits? - Esri Community</A>.</P><P>I assume you are already logged in to ArcGIS Online, which is required to use Basemaps.<BR />(In some cases it is possible that access to ArcGIS Online is blocked in the firewall, try accessing ArcGIS Online from your browser.)</P><P>Best open a case in My Esri, there is not so much we can do here to help.</P> Mon, 14 Apr 2025 06:19:34 GMT https://community.esri.com/t5/arcgis-pro-questions/issue-with-my-arcgis-pro-license-credit-exhausted/m-p/1605555#M94946 SimonSchütte_ct 2025-04-14T06:19:34Z https://community.esri.com/t5/arcgis-pro-questions/issue-with-my-arcgis-pro-license-credit-exhausted/m-p/1605865#M94975 <P>There's an Esri Technical Support article on this item with 3 possible solutions.&nbsp; You may find it here -&nbsp;<A href="https://support.esri.com/en-us/knowledge-base/problem-the-basemap-gallery-is-empty-in-arcgis-pro-000023868" target="_blank">Problem: The Basemap Gallery is Empty in ArcGIS Pro</A></P> Mon, 14 Apr 2025 22:36:17 GMT https://community.esri.com/t5/arcgis-pro-questions/issue-with-my-arcgis-pro-license-credit-exhausted/m-p/1605865#M94975 Robert_LeClair 2025-04-14T22:36:17Z https://community.esri.com/t5/arcgis-pro-questions/issue-with-my-arcgis-pro-license-credit-exhausted/m-p/1668075#M100339 <P><SPAN>It would be worth reaching out to your local Esri Distributor for their assistance, they may be able to investigate further for you</SPAN></P> Sun, 23 Nov 2025 15:20:53 GMT https://community.esri.com/t5/arcgis-pro-questions/issue-with-my-arcgis-pro-license-credit-exhausted/m-p/1668075#M100339 ShaneONeill_144 2025-11-23T15:20:53Z