topic Re: ESRI Basemaps Not Loading in ArcGIS Pro Questions

ESRI Basemaps Not Loading

PaulJordan — Tue, 04 Mar 2025 14:04:39 GMT

As of yesterday ArcGIS Pro 3.4.2 is having trouble loading ESRI's standard basemaps. It appears that the link to the data source is broken (red exclamation point). The same maps are working fine in my online applications.

Thanks
Paul

Re: ESRI Basemaps Not Loading

Ed_ — Tue, 04 Mar 2025 17:23:57 GMT

interesting as it's working fine on my end and I am also on 3.4.2 on my AGOL account.

Re: ESRI Basemaps Not Loading

George_Thompson — Tue, 04 Mar 2025 17:19:43 GMT

is the source of the basemaps from Online directly or via your Enterprise?

Can you provide a screenshot for the source of the layers?

Re: ESRI Basemaps Not Loading

PaulJordan — Mon, 10 Mar 2025 11:52:38 GMT

This has resolved itself. No idea what the problem was.

Re: ESRI Basemaps Not Loading

DanHuber — Tue, 22 Apr 2025 19:35:53 GMT

I'm experiencing this exact issue with ArcGIS Pro showing the red exclamation point for basemap vector tile layers.

This only appears if I have the active portal set to my internal ArcGIS Enterprise portal, as setting it to ArcGIS Online the problem goes away. I've also verified that using Pro on a different computer the issue is there as well.

The URL for the Vector Tile Source opens fine in the browser, and I'm not having any issues with loading basemaps from the ArcGIS Enterprise Portal Map application.

This is one of the Vector Tile Services that are being blocked in Pro:
https://cdn.arcgis.com/sharing/rest/content/items/7dc6cea0b1764a1f9af2e679f642f0f5/resources/styles/root.json