topic Re: Unable to connect to update service in ArcGIS Pro Questions

Unable to connect to update service

SaraJL — Wed, 19 Feb 2025 14:54:42 GMT

Hello!

I am currently trying to update a lab computer to the latest version of ArcGIS Pro and I'm receiving the message "The ESRI update service is temporarily unavailable"

I've tried logging back in/out a few times, I'm not working offline, and the my internet connection seems solid.

Any suggestions? Thank you!

Re: Unable to connect to update service

CodyPatterson — Wed, 19 Feb 2025 15:35:03 GMT

Hey @SaraJL

I am also getting this error! Something strange must be happening, maybe the update service is down?

Update:

Seems organizational wide for me, I've tested on version 3.4 - 2.9 and everyone is having this same issue. I would report this as a service outage as it's seemingly affecting quite the many so far!

Cody

Re: Unable to connect to update service

Laura — Wed, 19 Feb 2025 18:11:24 GMT

All good here

Re: Unable to connect to update service

CodyPatterson — Wed, 19 Feb 2025 20:07:48 GMT

Hey @SaraJL

As an update, looks like mine is back as well as @Laura so maybe yours is too? Definitely something strange but who knows!

Cody

Re: Unable to connect to update service

SaraJL — Wed, 19 Feb 2025 21:47:42 GMT

It's back for me! I reached out to tech support - they told me there was some maintenance that was being done today that cause the update service to go down for a bit.

I just tested it out and it's back!

Thank you everyone for the help!

Re: Unable to connect to update service

NewberryNicki — Thu, 22 May 2025 17:24:16 GMT

Is anyone having this issue today (May 22, 2025)?

Re: Unable to connect to update service

Muk — Thu, 22 May 2025 20:25:59 GMT

I am having this issue today May 22, 2025 as well.

It looks like back in February when this was originally posted, the maintenance they were doing had it down for a few hours but then back up..... I'm hoping it will be similar today where it will be resolved soon. But I'm glad I'm not the only one having this issue today, the day I finally decided I wanted to update Pro to 3.5!

Re: Unable to connect to update service

NewberryNicki — Thu, 22 May 2025 21:29:15 GMT

I spoke with our ESRI rep and they are not allowing updates until the patch, 3.5.1 I think, is available the first week of June. The work around is to go to MyESRI.

Re: Unable to connect to update service

SaraJL — Thu, 22 May 2025 21:32:27 GMT

I saw some posts on ArcGIS Reddit that a few people were having some bugs/issues with 3.5 (but this is Reddit, so take that for what you will). So I was also going to hold off until 3.5.1 was out.