topic ArcGIS Pro Personal license issue in ArcGIS Pro Questions

ArcGIS Pro Personal license issue

alkenain — Sat, 25 Jan 2025 22:48:57 GMT

Hi .. I purchased an ArcGIS Pro personal license and I used an old account to check-out and I used this account before with a personal license which expired in Dec 2023. Now, when I tried to activate my license I was requested to sign in and when I signed in I was told that the account was terminated, so I chose to create a new account to activate my license with he same email and I managed to activate ArcGIS Pro with the second account, but now I have a problem with both accounts, with the first account I can't access Arcgis online and I can't access my licenses on MyEsri page and with the second account I can't have full access to MyEsri and I was disconnected from my Organization, and now I want to authorize ArcGIS Desktop and CityEngine and I can't find my codes anywhere. I send a message to CC and I was directed to my Regional Dealer and after many tries he didn't manage to solve the issue and now I don't know what to do?.. Any Esri guy here?. I can forward the emails I sent to the RD.

Re: ArcGIS Pro Personal license issue

BarryNorthey — Sun, 26 Jan 2025 16:42:53 GMT

Can't speak to the entirety of your issue but this was on the esri Canada site a while back:

ArcGIS for Personal Use purchases and renewals processed on or after January 4, 2024 will no longer include ArcGIS Desktop (ArcMap).

My Personal Use Pro license was easily renewed last year but ArcGIS Desktop was not renewed after its one year time out.

Re: ArcGIS Pro Personal license issue

alkenain — Wed, 05 Feb 2025 17:10:27 GMT

Thank you for this information

BarryNorthey

Re: ArcGIS Pro Personal license issue

ShaneONeill_144 — Sun, 23 Nov 2025 15:19:06 GMT

ArcMap is being retired in March 2026 and is no longer provided alongside an ArcGIS Pro license

https://support.esri.com/en-us/products/arcmap/life-cycle