topic Re: Problem installing ArcGIS Pro 3.3 after 3.4 in ArcGIS Pro Questions

Problem installing ArcGIS Pro 3.3 after 3.4

SoniaSandoval — Thu, 23 Jan 2025 14:31:01 GMT

Hello,

I had ArcGIS Pro 3.4 on my computer but I needed version 3.3. So I've to uninstall the 3.4 to, later on, install the 3.3 but it was impossible.

Each time I try to run the ArcGISPro.msi I get this message:

I've also tried to remove every remaining file of ArcGIS Pro using the Registry Editor, it didn't work either.

Does someone have an idea of what is going on?

Thanks in advance!

Re: Problem installing ArcGIS Pro 3.3 after 3.4

DanPatterson — Thu, 23 Jan 2025 15:01:20 GMT

This is the recommended procedure

How To: Perform a Clean Uninstall and Reinstall of ArcGIS Pro

the permissions thing, you will have to establish

Re: Problem installing ArcGIS Pro 3.3 after 3.4

SoniaSandoval — Thu, 23 Jan 2025 15:37:27 GMT

Thanks Dan 🙂

Re: Problem installing ArcGIS Pro 3.3 after 3.4

DanielFox1 — Thu, 23 Jan 2025 16:20:25 GMT

Hi @SoniaSandoval

Incase you have any issues reinstalling or ArcGIS Pro 3.3 or 3.4 again and if you are using Deep Learning Libraries here are steps you can take to remove them if you encounter this error message

"error 2343: path not found"

Navigate to the Microsoft Fix It tool: https://support.microsoft.com/en-gb/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Download troubleshooter and run the tool
Follow the onscreen instructions
In window Are you having a problem installing or uninstalling a program? choose option Installing
Select ArcGIS Pro Localization and click Next
Click Yes, try to uninstall
Resolving problems may take a while
When troubleshooting has been completed, close the tool
Run ArcGIS Pro Localization installation. The installation should not receive error and end up successfully.

Re: Problem installing ArcGIS Pro 3.3 after 3.4

ThomasHoman — Fri, 24 Jan 2025 02:39:18 GMT

I ran into a possibly similar issue this morning so just want to mention. It revolves around Windows user profiles. You might have some resource locking as the permissions message suggests.

I had a user that we were trying to upgrade from 3.0.0 to 3.4.0 and kept failing on a similar permissions issue. Anyway, the root cause was that a different user on the same computer had a different version installed of Pro installed. Once I had uninstalled Pro from both user accounts we were able to perform the install.

Just an avenue of investigation to think about.

Tom