topic Re: arcgis pro shutting down in ArcGIS Pro Questions

arcgis pro shutting down

JasonSibold — Mon, 13 Jan 2025 18:52:13 GMT

I reinstalled arcgis pro and it is up to data. My computer has more than enough power all around (storage, gpu, ram, processor) and has been working flawlessly for the last year. Now ArcGIS Pro shuts down even when turning on a moderate sized polygon layer. When I go into the event viewer, the error says "invalid window handle." Any ideas on how to resolve this issue?

Thanks,

Jason

Re: arcgis pro shutting down

CodyPatterson — Mon, 13 Jan 2025 19:22:18 GMT

Hey @JasonSibold

The error your getting seems to be temporary, here is what I'd do myself if hitting this error:

1. Restart the computer

2. Update Windows/Windows Defender

3. Attempt to close any third-party antivirus

4. Reinstall ArcGIS Pro / downgrade ArcGIS Pro 1 version.

5. Run sfc /scannow in an elevated command prompt

Those are my suggestions for this specific issue, usually when I hear Windows issues though I suspect RAM, but doesn't seem the issue here.

Cody

Re: arcgis pro shutting down

JasonSibold — Mon, 13 Jan 2025 19:43:57 GMT

Thanks Cody. I am working through your suggestions and can't find a downgraded version of Pro. Any ideas where I can download that? Thanks again, Jason

Re: arcgis pro shutting down

DanPatterson — Mon, 13 Jan 2025 19:58:23 GMT

How To: Perform a Clean Uninstall and Reinstall of ArcGIS Pro

may be worth a check to clean out the system.

Also, did you rule out data related? Is it one gdb? one featureclass? one data location?

Re: arcgis pro shutting down

CodyPatterson — Mon, 13 Jan 2025 20:03:41 GMT

Hey @JasonSibold

The downgraded version are found on MyEsri, if you're not the administrator then you may not be able to access it, but your administrator should be able to. They can go to Downloads > All versions > ArcGIS Pro and the downloads will be there.

Along with that, Dan Patterson has good suggestions as well, as cleanly reinstalling and diagnosing if it's a single component of the ArcPro Project.

Cody

Re: arcgis pro shutting down

JasonSibold — Mon, 13 Jan 2025 21:54:01 GMT

Dan and Cody,

I went through the clean and reinstall and still having the same issues. I really appreciate your ideas, let me know if you have any other suggestions.

Thanks,

Jason

Re: arcgis pro shutting down

DanPatterson — Mon, 13 Jan 2025 22:33:33 GMT

have your ruled out the project stuff I mentioned (eg a project, a gdb, featureclass, data locations etc)

Tech support would be my next suggestion

Re: arcgis pro shutting down

DanielFox1 — Tue, 14 Jan 2025 11:15:29 GMT

Hi @JasonSibold

Where is the layer stored? AGOL/Enterprise/Local?

What version of ArcGIS Pro are you using?

Does ArcGIS Pro crash with an error report window?

File pathway: C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports.

How error reports are submitted

I would recommend raising a support ticket with your distributor to investigate further if you haven't already, please include your full workflow and any recordings of what is happening including dump files, I have linked above how to obtain these files.

Re: arcgis pro shutting down

JasonSibold — Tue, 14 Jan 2025 17:04:16 GMT

Thanks Daniel. I am using 3.4 and it is up to date. It does give me a window letting me know that it is shutting down. I will get a support ticket started.

Thanks,

Jason