topic Re: Screen Redraw Issues when Geoprocessing window is undocked in ArcGIS Pro Questions

Screen Redraw Issues when Geoprocessing window is undocked

GabrielMarcus1 — Fri, 03 Aug 2018 02:52:57 GMT

Running ArcGIS Pro 2.2.1 with 4 monitors on an NVIDIA M4000 with current drivers.

I needed more screen space for my map, so I undocked the Geoprocessing window to a different screen. I'm having issues of it getting overdrawn when not maximized. The top and bottom thirds don't update until my mouse scrolls over the areas. The effect is almost like a round paintbrush that redraws the window.

This doesn't happen when the window is maximized or when it's docked into the main app window.

Does it matter that this is screen 3 and 4? Are more processing resources allocated to lower numbered screens?

Re: Screen Redraw Issues when Geoprocessing window is undocked

DanPatterson_Retired — Fri, 03 Aug 2018 08:54:29 GMT

Which begs the question, what happens when you float it to monitor 2?

Currently using 2 monitors and I haven't noticed anything, but that may have to do with the data table (size, source etc).

Re: Screen Redraw Issues when Geoprocessing window is undocked

GabrielMarcus — Fri, 03 Aug 2018 18:17:31 GMT

Yes, same effects no matter what monitor. The behavior persists even when undocked over the ArcGIS window as well, until it's docked. Maximizing the window is the only way to avoid the behavior.

Re: Screen Redraw Issues when Geoprocessing window is undocked

DrewFlater — Fri, 03 Aug 2018 18:51:32 GMT

Gabriel Marcus‌ does this occur with any other windows, like the Contents pane or Catalog pane when undocked on the 3rd or 4th screen?

Re: Screen Redraw Issues when Geoprocessing window is undocked

GabrielMarcus — Fri, 03 Aug 2018 20:13:07 GMT

I was wrong about the most recent driver version. I'm was using 23.21.13.9158, but 23.21.13.9189 is out now. I just installed it and verified that it does not make a difference.

I'm not sure this matters, but it may:

My monitors go in this order 2, 3, 4, 1. 3,4,1 are the 24" screens and 2 is a 32" TV.

On 4 and 1, I can take another window (acrobat for example), position it over an undocked window (Catalog, Geoprocessing, doesn't matter) and the window is "overprinted". It stays that way when I move it from 4 to 1, but if I move it to 3 or 2, it refreshes itself. I also can't generate the problem in 3 or 2.

When the window is maximized in 4 or 1 then minimized, the window is basically just a rectangle. When I mouseover something the window, it appears and then disappears. Mousing over doesn't make the objects under the pointer reappear permanently.

The max/min error doesn't appear at all in monitor 3, but does in 2.

I hope this makes sense!

*edited to correct monitor numbers.

Re: Screen Redraw Issues when Geoprocessing window is undocked

CaitlinOlson — Fri, 11 Jan 2019 16:12:33 GMT

I'm also having this same type of issue! I first noticed it when undocking the attribute table. I've also tried it with undocking the catalog pane, symbology, pretty much everything.

Re: Screen Redraw Issues when Geoprocessing window is undocked

GabrielMarcus1 — Fri, 11 Jan 2019 21:10:41 GMT

I'm curious if you have the same type of video card? I am running a NVIDIA M4000. Driver 21.21.14.1195 from 11/8/2018.

I was happy to see that someone else reported this problem. I haven't bothered to undock any windows since I reported this issue, but after reading your response, I did.

I have 3 22" monitors. The far left one is my main screen. When I undock the attribute window and move it to the central monitor, it redraws as just a box outline and whatever is under the window displays. If I mouseover the window, the cursor "paints" the contents back in.

The python window acts differently.

After I click, drag and release, the window starts it's redraw process. In the text entry part of the screen on the bottom, it appears like there's a progress bar that moves from left to right. Once done, the window redraws. Since I moved the window from the left to the middle to right window, when I click on the Python window (now on my R screen), it reverts to an image of the area of the MIDDLE window before it redraws. Strange, right?

Maximizing the windows causes them to not have any redraw issues. When not maximized, there are redraw issues.

I hope that makes sense.

Re: Screen Redraw Issues when Geoprocessing window is undocked

CaitlinOlson — Fri, 11 Jan 2019 21:32:45 GMT

Hi Gabriel,

My driver info is:

NVIDIA Quadro M3000M
Driver Version: 10.18.13.6246
Date: 4/27/2016

I could probably update it. But another one of my coworkers has the same issue, but started 2 years after I did (so I assume his driver is up to date), but then a friend of mine who works at a different company didn't have the issue at all. My boss doesn't have the issue and his driver is the same as mine. So I am not sure what to do anymore.

Re: Screen Redraw Issues when Geoprocessing window is undocked

CaitlinOlson — Fri, 11 Jan 2019 21:50:48 GMT

I just updated the driver, and I am still having issues.

Re: Screen Redraw Issues when Geoprocessing window is undocked

Scott_Harris — Fri, 11 Jan 2019 22:16:29 GMT

Hi Caitlin,

Are you running Windows 7 or Windows 10?

Also, Can you provide a screenshot of the Performance Options in Windows?

This can be found in Control Panel > System > Advanced system settings > Advanced tab > click on the settings button under Performance.

Thanks,

Scott

Re: Screen Redraw Issues when Geoprocessing window is undocked

GabrielMarcus1 — Fri, 11 Jan 2019 22:27:15 GMT

Win 7 64 bit Enterprise SP1

32 GB of RAM

Re: Screen Redraw Issues when Geoprocessing window is undocked

Scott_Harris — Fri, 11 Jan 2019 22:44:30 GMT

Thank you. hmmm... ok another question: Is DWM.exe running in the process list in Windows Task Manager?

Re: Screen Redraw Issues when Geoprocessing window is undocked

GabrielMarcus1 — Fri, 11 Jan 2019 23:20:48 GMT

Yes. Doesn't it always run in W7?

Re: Screen Redraw Issues when Geoprocessing window is undocked

Scott_Harris — Fri, 11 Jan 2019 23:31:27 GMT

It should be running, but I've seen a case where it was not running and this caused the same issue described here. Once it was running again, the issue was resolved.

What theme are you using in Windows? Surprisingly, in non-esri forum someone found where changing the theme resolved a very similar issue. See: Windows leave trail when dragging in Windows 7 on new machine | AnandTech Forums: Technology, Hardware, Software, and De…

Re: Screen Redraw Issues when Geoprocessing window is undocked

GabrielMarcus1 — Fri, 11 Jan 2019 23:57:15 GMT

This is the only program that performs this way.

The link you posted offered a solution for 32 bit windows, but I am running 64 bit.

Re: Screen Redraw Issues when Geoprocessing window is undocked

Scott_Harris — Sat, 12 Jan 2019 00:07:51 GMT

Hi Gabriel,

Yes I know, but it was worth a shot. I was trying to rule out some of the easier workarounds we have listed for the following bug report:

[BUG-000104779 Application windows and dialogs suffer from drawing artifacts on Windows 7 when Pro is on the secondary monitor]

This issue only seems to occur on some Windows 7 machines, and not in Windows 10. The status of the defect is "In Product Plan". I would urge you to contact Esri Technical Support to have a case attached to the defect for tracking. You can call 888-377-4575 for Support.

I'm sorry I don't have a better answer for you.

-Scott

Re: Screen Redraw Issues when Geoprocessing window is undocked

GabrielMarcus1 — Sat, 12 Jan 2019 00:26:46 GMT

I can't find that bug number.

Re: Screen Redraw Issues when Geoprocessing window is undocked

Scott_Harris — Sat, 12 Jan 2019 00:42:57 GMT

I'm fairly certain you'll need to have Support case attached to the defect in order to search for it in My Esri.

Re: Screen Redraw Issues when Geoprocessing window is undocked

GabrielMarcus1 — Sat, 12 Jan 2019 00:58:10 GMT

Ok. I'm relatively new to all things ESRI. Why wouldn't it appear on this page?

Esri Support Search-Results

Re: Screen Redraw Issues when Geoprocessing window is undocked

DanPatterson_Retired — Sat, 12 Jan 2019 01:12:55 GMT

Gabriel, the bugs only appear on that page when they have been solved.

What Scott means is that you would have filed a 'bug report' through your channels (or yourself if you are able to do so).

Any progress, notifications and/or conclusions on the bug... you will get notification.

Hence the importance of filing bug reports

(ps.. I don't work for esri, but I have filed bug reports and they DO keep you posted of any changes)