topic Re: Authorization process failed in ArcGIS Pro Questions

Authorization process failed

PatriceFillon — Thu, 03 Oct 2024 20:37:52 GMT

Hi everyone,

I was using ArcMap 10.7 until yesterday and I receive a license ArcGIS Pro Advanced single user key from my organization. I am facing this issue just after the authorization step: "the authorization process failed to complete successfully core licenses from a prior version exist on this machine"

https://drive.google.com/file/d/1wkfSzDjU3yvGDPHDmJhknBEOT_YZBF3t/view?usp=sharing is the authorization screenshot

https://drive.google.com/file/d/1wRemUyBQe7YgFzirN6BNlsNnUplxdsJ0/view?usp=sharing is the failed process.

Any clue, advice? Thanks a lot in advance and best.

Re: Authorization process failed

Laura — Thu, 03 Oct 2024 21:19:23 GMT

Was your old license deauthorized?

You can try going into windows registry editor - Esri- AGOL for Pro - Sign in - change value from 1 to 0

Re: Authorization process failed

PatriceFillon — Thu, 03 Oct 2024 21:40:10 GMT

Thanks a lot for the tip, already done before posting, without success. Thanks again.

Re: Authorization process failed

PatriceFillon — Fri, 04 Oct 2024 13:02:05 GMT

I finally managed to debug the problem using regedit, thanks a lot @Laura

Re: Authorization process failed

ShaneONeill_144 — Fri, 06 Dec 2024 12:19:43 GMT

Glad to hear you were able to get this resolved!