topic Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug? in ArcGIS Pro Questions

ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

KCI — Mon, 25 Nov 2024 19:31:57 GMT

Hi,

I'm having an issue in 3.4.0 where ArcPro is creating weird artifacts in multiple unique Projects. Take a look:

The 2nd image shows that it's creating these artifacts around the basemap as well-- not just the features I'm using.
This issue doesn't exist outside of ArcPro, leading me to think it's not a PC issue, such as a bad graphics card.

No idea what's happening, preventing me from asking intelligent questions.

Thanks for your help!

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

WillardGustafson_FNI — Mon, 25 Nov 2024 21:02:36 GMT

I'm having this same issue, Random color blocks that cover whole sections of my maps, with "holes" where labels are.

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

JeremyWright — Mon, 25 Nov 2024 23:35:44 GMT

Hi, we've seen this visual artifact in the past with older drivers, especially with Intel GPUs, when using DirectX 12. We confirmed with Intel that later versions of the drivers fixed the artifacts.

Please let us know what is listed under \display adapters in Device manager and what date/version the driver shows in its properties.

To try and work around it, switch to DirectX 11 or OpenGL in Pro's options->display tab.

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

JeremyWright — Mon, 25 Nov 2024 23:55:28 GMT

Hi everyone - if switching to DirectX11 worked (as someone has marked this as "resolved") please let us know your display adaptor's model name and driver version shown in device manager. If needed we can contact the GPU manufacturer to report it as a bug (if updating the driver version doesn't fix it for you).

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

KCI — Tue, 26 Nov 2024 00:06:25 GMT

I switched to OpenGL and my problems went away!

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

JeremyWright — Tue, 26 Nov 2024 00:16:32 GMT

@KCI Can you please go and tell us what shows up in device manager under Display Adaptors an open it and give us driver version and date?

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

KCI — Tue, 26 Nov 2024 16:52:53 GMT

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

JeremyWright — Tue, 26 Nov 2024 18:49:35 GMT

OK yep, I have same GPU in my daily driver laptop. After we reported the issue to Intel, I had updated to september driver version and the problem went away. Both Dell Support and the Intel Driver Support Assistant showed me the updated drivers, so you should just be able to tell your support department to update to the latest driver to resolve the problem.

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

ShaneONeill_144 — Thu, 05 Dec 2024 12:51:55 GMT

BUG-000172455 : Layers in map do not render after upgrading to ArcGIS Pro 3.4 with rendering engine set to DirectX 11

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

Minsley — Thu, 05 Dec 2024 14:40:46 GMT

I have the same display Driver

This is the most up-to-date Driver available for my laptop.... Are ESRI telling us to opt for a retro Drisver?

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

MariusVerdes — Thu, 05 Dec 2024 14:50:01 GMT

Hi,

I also had the same problem with ArcGIS Pro 3.4; the issue was the Intel Graphics driver. In the Device Manager, under Display adapters I tried to update the driver but Windows didn't find anything newer than what I initially had. I downloaded the Intel Driver Support Assistant as Jeremy suggested above and updated all my Intel drivers, including the display adapter. After that and a restart, everything works great with DirectX 12.

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

JeremyWright — Thu, 05 Dec 2024 16:32:20 GMT

Shane,

Not sure why you're posting this here? The reported issue you tagged is seemingly unrelated to this one, and the solution of updating to a newer driver and/or switching to a different rendering API has already been accepted.

Regards,

Jeremy W.

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

JeremyWright — Thu, 05 Dec 2024 16:34:40 GMT

Minsley,

Windows Update will (ironically) not actually update your GPU driver to the latest available. See my recommendation about Intel Driver Support Assistant, which below reply from Marius Verdes confirms will resolve the issue.

Regards,

Jeremy W.

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

JeremyWright — Thu, 05 Dec 2024 16:35:31 GMT

Thanks for confirming that an update via Intel Driver Support Assistant gives the latest driver with the bug fix. I'm working with support on a KB article for this problem - I'll be sure the author links to the Intel utility since Windows Update is notoriously bad at actually updating drivers.

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

WillardGustafson_FNI — Thu, 05 Dec 2024 21:03:34 GMT

@JeremyWright I had IT upgrade the Graphics Driver and still have the issue with DirectX 12. Changing to DirectX 11 seems to be a functional work around.

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

JeremyWright — Thu, 05 Dec 2024 21:21:26 GMT

Thanks Willard. I'll forward this information to our contact at Intel

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

MariusVerdes — Wed, 11 Dec 2024 07:53:06 GMT

One quick update from my side: It looks like it was just a temporary fix. Yesterday, when I worked in ArcGIS Pro, the issue came back, so I switched to DirectX11, and it looks like it's good now.

Below are the details of my driver:

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

JeremyWright — Thu, 12 Dec 2024 23:22:27 GMT

There is a new version released 12/4 - I just updated my daily driver laptop with the intel utility. If you're still having trouble in DirectX12 after updateing to the 12/4 release, please let us know if it's reproducible with all maps or only with certain ones.

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

MariusVerdes — Fri, 13 Dec 2024 09:50:46 GMT

@JeremyWright I have this driver installed and switched back to DirectX 12, right now it looks like it working fine with my maps. I will come back if I see any issues.

Thanks.

Re: ArcGIS Pro 3.4.0 Visualization Issues-- Bug?

SaraBell1 — Tue, 17 Dec 2024 15:55:14 GMT

Hi, I've been having this issue with 3.4 and DirectX12. Just updated to the 12/10 Intel driver, and I'm still getting the visual artifacts. It seems like it normally starts with the terrain map, but then every basemap is affected, and the issue gets progressively worse through time/switching basemaps.