topic Re: ArcGIS Pro random freezing in ArcGIS Pro Questions

ArcGIS Pro random freezing

necurri_VC_SSO — Fri, 06 May 2022 15:10:58 GMT

I'm wondering if anyone out there has ever experienced all buttons and menus in ArcGIS Pro become unresponsive. It's not necessarily freezing in that I get no error, my CPU doesn't start going bonkers, I'm getting no indication that the machine or the program is hung on anything, but none of the menus or buttons respond to clicking. The only thing I can do is click the X button in Windows to close the program and save it when it prompts me. Or I can minimize or resize the program Window, which doesn't help much... I'm not seeing any pattern to it - no particular function or action seems to trigger it.

Re: ArcGIS Pro random freezing

Robert_LeClair — Fri, 06 May 2022 15:15:00 GMT

Neil - whenever I see "strangeness" like this, I rename the ESRI folder in my c:/users/<user_profile>/appdata/local and c:/users/<user_profile>/appdata/roaming to ESRI_OLD. Another thing to do is repair the ArcGIS Pro installation or a clean uninstall of ArcGIS Pro followed by a clean install.

Re: ArcGIS Pro random freezing

necurri_VC_SSO — Fri, 06 May 2022 15:24:52 GMT

I'll try the folder renaming trick in my user profile. I assume it will just re-create it next time I open Pro? Echos of renaming the ArcMap normal document template.

Re: ArcGIS Pro random freezing

Robert_LeClair — Fri, 06 May 2022 15:26:33 GMT

Yes sir - ArcGIS Pro will create a new ESRI folder in those 2 folders. My ArcMap days go back to 8.0 in 1999 - remember that trick well!

Re: ArcGIS Pro random freezing

necurri_VC_SSO — Fri, 06 May 2022 16:58:20 GMT

Just had a full on crash when editing so I'm trying it now.

Re: ArcGIS Pro random freezing

wayfaringrob — Fri, 06 May 2022 20:36:16 GMT

My coworker and I have the exact thing happen pretty frequently - sometimes a right click on something in the TOC will fix it, but usually not. I tried opening a tech support case but since it's intermittent/not reproducible and their steps didn't do anything to assuage the issue, they weren't able to do anything. One thing they suggested was to disable WebRoot, which I tried, and still had the issue. Keyboard shortcuts usually work, though, so you can press Alt+F4 to close and use the spacebar to select 'save' when prompted. And then reopening the program should work fine. Annoying, but a pretty quick workaround.

Re: ArcGIS Pro random freezing

wayfaringrob — Wed, 29 Jun 2022 17:15:19 GMT

The issue persists in Pro 3.0. Map navigation seemed to be working (the thing I did right before it broke was zoom to a group layer, and it worked again when everything else was locked up). It responded to right clicks in various locations, but not left clicks. Right click > Symbology seemed to get it to snap out of it.

(view in My Videos)

Re: ArcGIS Pro random freezing

wayfaringrob — Thu, 21 Jul 2022 19:41:38 GMT

Happened again today, all I did was R click>open a map from the catalog view, and then I couldn't click anything.

Re: ArcGIS Pro random freezing

Sheller — Tue, 04 Oct 2022 19:00:27 GMT

I am so frustrated with AGP freezing that I decided to see if others are having the same issues.

I upped my RAM, copied all files locally, and it still locks up randomly and I have to envoke the task manager to close it up and lose all the work that hadn't yet been saved. I was taking 2 steps forward and 1 step back every hour or so and I had enough and just started doing the same work with Arcmap 10.8.1.

It has not crashed once since I did this. My production has increased and I think I have to click 40% fewer times to do the same job. Why can't they get this right? I have been trying to move to AGP for 10 years and every time I do I end up back with Arcmap. Not because it is easier and more familiar, but it actually works much better.

Re: ArcGIS Pro random freezing

necurri_VC_SSO — Tue, 04 Oct 2022 19:09:38 GMT

In my case, it turned out my computer was sick. After the computer was reformatted and everything reinstalled, I've not had the problem again.

Re: ArcGIS Pro random freezing

KevinGabelman — Thu, 02 Feb 2023 23:43:21 GMT

I am curious, @Robert_LeClair , why not just delete the contents of the roaming appdata folder? Or, do you rename it, then delete it later, just in case there was a temp raster somehwere you needed?

Re: ArcGIS Pro random freezing

Robert_LeClair — Wed, 15 Feb 2023 19:34:54 GMT

Kevin - you can delete the ESRI folder in ../appdata/local and ../appdata/roaming. My thought is by renaming it, you can recover it...just in case there's something in it you need.

Re: ArcGIS Pro random freezing

Heather_Hegi — Fri, 24 May 2024 16:34:14 GMT

This needs to be marked as the solution! Renaming the ESRI folder under roaming did the trick for me! Thank You!

Re: ArcGIS Pro random freezing

Robert_LeClair — Fri, 24 May 2024 16:39:16 GMT

@Heather_Hegi - there's now a Tech Support paper on how to do a soft reset of ArcGIS Pro How To: Perform an ArcGIS pro Soft Reset (esri.com)

Re: ArcGIS Pro random freezing

Y_Chau — Wed, 04 Sep 2024 12:49:55 GMT

For me the save button is also grayed. Only option is to kill the app from task manager. This happens quite frequently. It consumes 60% CPU and 50% RAM with very ordinary amount of data. Our customers are reluctant to move to Pro because of this behavior.

Re: ArcGIS Pro random freezing

Y_Chau — Thu, 05 Sep 2024 13:38:33 GMT

@Robert_LeClair Esri should develop a tool for clean uninstall of ArcGIS Pro. I remember Trimble used to have one for GPS Pathfinder Office.

Re: ArcGIS Pro random freezing

Robert_LeClair — Fri, 13 Sep 2024 15:23:04 GMT

Yes, that would be a nice tool to have certainly. I do know there is a Technical Support article here - How To: Perform a Clean Uninstall and Reinstall of ArcGIS Pro (esri.com) - where one can manully do a clean uninstall of ArcGIS Pro.

Re: ArcGIS Pro random freezing

Robert_LeClair — Fri, 13 Sep 2024 15:26:56 GMT

There is an ArcGIS Pro Diagnostic Monitor you can use to access status information, logs and events to diagnose application problems such as resource overconsumption that you're currently experiencing. You can learn more about it here - Diagnostic Monitor—ArcGIS Pro | Documentation

Re: ArcGIS Pro random freezing

Y_Chau — Wed, 18 Sep 2024 05:11:22 GMT

For me the problem was solved by a clean uninstall. I followed this Esri Australia Blog

Esri should build a tool to do this. Trimble used to have a cleanup tool for Pathfinder Office. It would remove all the folders and registry values.

Re: ArcGIS Pro random freezing

Bud — Wed, 18 Sep 2024 13:33:42 GMT

@KoryKramer might find wayfaringrob's workarounds interesting.

…sometimes a right click on something in the TOC will fix it, but usually not…Keyboard shortcuts usually work, though, so you can press Alt+F4 to close and use the spacebar to select 'save' when prompted. And then reopening the program should work fine. Annoying, but a pretty quick workaround.