topic Re: ArcGIS Pro Crash GPU? in ArcGIS Pro Questions

ArcGIS Pro Crash GPU?

MalcolmMeyer2 — Mon, 27 Aug 2018 13:08:43 GMT

So, I had an Esri software crash, I know this is not that strange. But I did see that the GPU spiked when it crashed. I have an NVIDIA Quadro P4000. Does this mean the GPU caused the crash? Or that the crash caused the GPU to spike. Knowing which one came first will help in troubleshooting this.

All I was doing was adding a toolbox to the project, with a map view open.

Thanks

Re: ArcGIS Pro Crash GPU?

MalcolmMeyer2 — Mon, 27 Aug 2018 13:10:37 GMT

The toolbox was created in ArcGIS Desktop. Crashed again upon opening the toolbox.

Re: ArcGIS Pro Crash GPU?

DanPatterson_Retired — Mon, 27 Aug 2018 14:51:24 GMT

Do this first

Analyze Tools For Pro—Data Management toolbox | ArcGIS Desktop

The code example works and you should get a report like this if all is good.

A test on one of my toolboxes

Analyzing Python script PolygonlineTools for use within ArcGISPro:
No problems

Re: ArcGIS Pro Crash GPU?

KoryKramer — Tue, 28 Aug 2018 13:51:35 GMT

Malcolm, I apologize that you're experiencing a crash in ArcGIS Pro. When the crash occurs, are you presented with the serious application error dialog? Please make sure you're submitting these with an email address and description of the issue. You can read more about how these are handled here: Report software errors—ArcGIS Pro | ArcGIS Desktop

For now, would you mind sending me the offending toolbox so I can see if I can reproduce the crash?

kkramer@esri.com

Thanks!

Re: ArcGIS Pro Crash GPU?

MalcolmMeyer2 — Tue, 28 Aug 2018 14:08:07 GMT

To clarify, there is no error dialog or anything, just a sudden and complete exit of the application.