topic Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished in ArcGIS Pro Questions

ArcGIS Pro: Label Settings Window Closes Before I'm Finished

deleted-user-M1PJmvnAl3Pp — Thu, 06 Jun 2019 21:26:22 GMT

A coworker and I have experienced a possible bug regarding labeling settings in ArcGIS Pro. We are both on version 2.3.2 and run Windows 10 and 7 respectively.

It manifests itself as follows:

1. Right click on a layer in the Contents pane and click on Labeling Properties....

2. Go to the Position tab (note: there is no Apply button at the bottom of this window). Change any setting.

3. As soon as a single setting is changed, the change is applied, the Labeling Properties window closes, and is replaced with a window that says "Select a feature layer in the Contents pane".

This is really annoying because I cannot change multiple position settings at a time. I have to go to contents and get the Labeling Properties window open again, make a change, watch it close, and do it all over again to make a third change, and so on.

Is anybody else experiencing this?

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

WendyHarrison — Thu, 06 Jun 2019 22:22:03 GMT

Hi Ryan,

I haven't seen this happen before. Do you only see the issue when you're working in layout view? What happens if you access the labeling properties from Map view?

I'll try to reproduce it as well.

Thanks

Wendy

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

BlytheSchembri1 — Fri, 07 Jun 2019 00:17:11 GMT

Hi,

We see this pretty much every time we try and edit labelling in the layout view. When we access the properties from map view they usually stay open. However, I usually want to edit the labelling in layout view!

We are using ArcGIS Pro 2.3.3 but this has been occuring since 2.3.

Thanks,

Blythe

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

WendyHarrison — Fri, 07 Jun 2019 20:44:39 GMT

Hi Ryan and Blythe,

I've installed Pro 2.3.2 on my win10 machine and I'm not able to repro the issue.

Is it possible to send a short video of the workflow? I'm must be missing something in my steps.

When I share workflows with my offsite colleagues I like to use LICECap. it's quick and easy to use if you don't have another option. Easy to find through google.

I'm also going to loop in Ciara who also works in this area.

.Ciara Rowland-Simms‌

thanks

Wendy

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

deleted-user-M1PJmvnAl3Pp — Fri, 07 Jun 2019 21:18:26 GMT

Wendy,

See a video attached.

Thanks

- Ryan Keeney

(view in My Videos)

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

deleted-user-M1PJmvnAl3Pp — Fri, 07 Jun 2019 21:19:43 GMT

Blythe,

I just tested this out and I concur. It happens only in a layout, not in a map.

- Ryan

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

deleted-user-M1PJmvnAl3Pp — Fri, 07 Jun 2019 21:20:29 GMT

It does not happen in map view.

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

WendyHarrison — Fri, 07 Jun 2019 22:42:34 GMT

Hi Ryan and Blythe,

What I'm seeing in the video is that the selection of the layer is being completely lost when you change that labeling property. See how the three contextual Feature Layer tabs (Appearance, Labeling, Data) are lost at the top when the labeling pane goes grey? That's what I'm looking at.

A couple things to try

- undock the label class pane and put it over on the other side of the screen

- close out the other layout, map and catalog views so there is only the one layout open

do either one of those steps change anything?

Ciara Rowland-Simms‌ I've spoken with Tom Bole‌ about this and he's going to continue on with it.

Thanks all!

Wendy

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

TomBole — Mon, 10 Jun 2019 17:00:27 GMT

Hi Ryan and Blythe,

My name is Tom and I work on the Layout team. We've had Contents pane (Layout View is the active view) problems similar to this that we believe we've addressed at version 2.4. So far, I've been unable to confirm this as I've been unable to reproduce the issue described above using version 2.3.2. Obviously, we are missing some key variable that the two of you (and possibly other users) have in your scenario.

Is it possible for either of you to share a project package in which you can reproduce the issue? I could then test against this project using 2.4 to confirm that we have addressed the issue.

Thanks,

Tom

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

BlytheSchembri1 — Mon, 10 Jun 2019 23:17:21 GMT

Aside from having the labelling options (and everything else) docked on the right hand side of the screen, this is exactly what we see.

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

BlytheSchembri1 — Wed, 12 Jun 2019 01:48:42 GMT

Hi Wendy and Tom,

My collegue and I have both tried your suggestions with no changes.

Blythe.

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

BlytheSchembri1 — Wed, 12 Jun 2019 03:06:36 GMT

Hi Tom,

I've tried to create a project package but I get a General Function Failure error

Blythe

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

TomBole — Wed, 12 Jun 2019 13:25:23 GMT

Hi Blythe,

Thanks for the reply. It could be that the file is too large. According to the help - https://community.esri.com/docs/DOC-1104-uploading-files - files cannot be larger than 50 MB.

Are you able to contact Esri Support? They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at https://support.esri.com/en/contact-tech-support.

Tom

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

KoryKramer — Wed, 12 Jun 2019 13:29:42 GMT

Based on the back and forth on this thread, it is probably a good time to get in touch with technical support:

https://support.esri.com/en/contact-tech-support

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

deleted-user-M1PJmvnAl3Pp — Mon, 17 Jun 2019 16:23:38 GMT

Hi Tom,

So I opened the project where I was experiencing the issue and I can no longer reproduce it myself. I have not made any changes to the project. I've attempted to package the project, but it failed, even though the analysis checked out. The error log said "The dataset was not found."

I can post if this happens again, but this looks like one of those tricky intermittent bugs.

- Ryan

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

TomBole — Mon, 17 Jun 2019 17:02:26 GMT

Hi Ryan,

Yes, this is an allusive one. Thanks for trying.

Tom

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

LenoraDody — Tue, 25 Jun 2019 15:26:53 GMT

Yes, I have been having this problem too and it took a few days to figure out how to google the right question. Please help. It happens on my computer and on our front desk computer that multiple use (single log in). My coworker does not have the issue on her computer but she does have it on the front desk.

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

WendyHarrison — Tue, 25 Jun 2019 16:12:17 GMT

Hi Lenora,

Are you seeing the same issue as described above? where it only happens in layout view?

Please contact Technical Support with this information when you contact them at

https://support.esri.com/en/contact-tech-support

thanks

wendy

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

LenoraDody — Tue, 25 Jun 2019 16:31:45 GMT

Yes, we only really work in layout view.

Lenora Dody

Information Systems Technician/GIS Analyst

SANGIS

858-874-7005

Re: ArcGIS Pro: Label Settings Window Closes Before I'm Finished

LenoraDody — Thu, 27 Jun 2019 19:26:53 GMT

Well, I just downloaded the update on both computers and ran some tests. The Arcpro update seems to have solved the problem!