topic Re: cannot take take ArcGIS Pro offline in ArcGIS Pro Questions

cannot take take ArcGIS Pro offline

tte — Fri, 14 Jun 2024 14:34:58 GMT

Dear GIS folks, i am trying to take ArcGIS Pro offline (Offline license) but the following error message appears.

This named user license had been taken offline on another machine.

But actually I am the system admin, and i just create this user so I didn't take the offline license, even i didn't sign-in before with this user.

- the "Prevent members from taking ArcGIS Pro offline" button is disabled so it should works fine.

- also i have restart the server admin several times.

Software:

- Enterprise 11.2
- ArcGIS Pro 3.3
- License Manager 2024
- User GIS Professional advanced

Re: cannot take take ArcGIS Pro offline

Robert_LeClair — Fri, 14 Jun 2024 17:09:40 GMT

This looks to be BUG-000165330 - "unable to take ArcGIS Pro license offline if license assigned through ArcGIS Enterprise portal 11.2 with GIS Professional User type" If the user using a combination of Creator User Type + Add-on ArcGIS Pro Basic/Standard/Advanced, they can take license offline. This bug is under review currently.

Re: cannot take take ArcGIS Pro offline

tte — Sat, 15 Jun 2024 14:31:03 GMT

Thank you @Robert_LeClair , unfortunately I have downgrade to ArcGIS Pro3.2 and License manager 2023 but same issue still exists. I restarted th eportal and License manager but with no response.

I have another environment but with different configurations (base) so I will try same process on it and feed you back

Re: cannot take take ArcGIS Pro offline

Robert_LeClair — Mon, 17 Jun 2024 21:18:28 GMT

Sounds good tte - I would also recommend you contact Esri Support Services to see if they can be of assistance as well.