topic Re: User Interface for creating a new and opening an existing project not displayed in ArcGIS Pro Questions

User Interface for creating a new and opening an existing project not displayed

DejanMitrovic — Thu, 06 Jun 2024 03:13:55 GMT

I have Pro 3.2.2 installed. When I have a project opened and select the Project menu item I cannot open an existing or create a new project as the UI is not correctly displayed. There is just a vertical scroll bar for the open UI. UI for other functionality like Portal, Options, About is displayed correctly. Also, if Pro is started with no project open, the UI for New and Open functionality is displayed correctly.

I believe that worked before. Also, I installed 3.3 for some testing and then reverted to 3.2.

Thanks,

Dejan

Re: User Interface for creating a new and opening an existing project not displayed

Robert_LeClair — Thu, 06 Jun 2024 20:52:03 GMT

Interesting - I would perform a soft reset of ArcGIS Pro using the steps here. Does the reset work?

Re: User Interface for creating a new and opening an existing project not displayed

DejanMitrovic — Sun, 09 Jun 2024 21:22:09 GMT

Thanks. I did the Pro soft reset as described in the document but the issue was not resolved.

Re: User Interface for creating a new and opening an existing project not displayed

Robert_LeClair — Mon, 10 Jun 2024 14:39:08 GMT

Okay - let's try another approach, click the Windows Start button bottom left of the window, go to ArcGIS, and right click on ArcGIS Pro. Select More->Run as Administrator. Does the UI now show projects or is it still blank?

Re: User Interface for creating a new and opening an existing project not displayed

DejanMitrovic — Mon, 10 Jun 2024 19:30:02 GMT

Thanks for your help.

I just tried to run Pro as an admin and the UI is still blank.

Re: User Interface for creating a new and opening an existing project not displayed

DejanMitrovic — Wed, 12 Jun 2024 21:16:54 GMT

We found that the problem was caused by having an add-in with a dockpane with a tab control docked to the bottom of the Pro window. We opened a support case.