topic Re: cannot license ArcGIS Pro with Enterprise in ArcGIS Pro Questions

cannot license ArcGIS Pro with Enterprise

DasheEbra — Thu, 06 Jun 2024 15:45:48 GMT

Dear GISer, I have try a lot to license ArcGIS Pro 3.3 using my ArcGIS Enterprise Named User (GIS professional). I tried two methods of logins as follows, and both are failed.

1- SSO sign in: the primary login for our organization.
2- Built-in portal account (username & PW).

Failed info:

1- SSO failed: SSO login give me the below error

2- Built-in failed below:

my environment:

- ArcGIS Enterprise 11.2 (each component on a single machine)

- ArcGIS Pro 3.3.

Re: cannot license ArcGIS Pro with Enterprise

George_Thompson — Thu, 06 Jun 2024 17:48:54 GMT

I think that you have to License Manager (2024.x) installed: https://enterprise.arcgis.com/en/portal/latest/administer/windows/configure-arcgis-pro-licenses.htm

Re: cannot license ArcGIS Pro with Enterprise

DasheEbra — Mon, 10 Jun 2024 11:06:34 GMT

Thanks @George_Thompson for your reply,

I have already configured the License Server Administrator on the Portal for ArcGIS machine, but the error still persists on the ArcGIS Pro machine.

I double-checked with the IT team to ensure that port 27000 is open.

However, the issue remains unresolved. Do you have any further advice?

Re: cannot license ArcGIS Pro with Enterprise

George_Thompson — Mon, 10 Jun 2024 11:12:08 GMT

I do not in this scenario. I would recommend reaching out to technical support on this.

Re: cannot license ArcGIS Pro with Enterprise

AmnoyAm — Wed, 12 Jun 2024 20:03:33 GMT

Sounds like the Pro machine is having a problem connecting to the license manager through the specified ports. Refer to the following document on how to configure the ArcGIS License Manager with a firewall. You need to open ports 27000 and a predefined port for the ArcGIS vendor daemon. Both ports must be open. If both ports are already open, check the license manager name in the Enterprise portal. Verify its using a hostname that is recognized by the client machines. Below is the link to the firewall document to get started:

https://desktop.arcgis.com/en/license-manager/latest/configure-the-arcgis-license-manager-to-work-through-a-firewall.htm