topic Re: ArcGIS Pro 3.3 Couldn't sign you in in ArcGIS Pro Questions

ArcGIS Pro 3.3 Couldn't sign you in

ToddFagin — Thu, 23 May 2024 16:27:29 GMT

Earlier today, I had no problems. Now I am getting this. I can still sign-on with a 3.2.2 on a different computer. This is maddening.

Re: ArcGIS Pro 3.3 Couldn't sign you in

ToddFagin — Thu, 23 May 2024 19:08:02 GMT

Though far from ideal, I did a complete uninstall of 3.3 and reinstalled 3.2 plus the patch. I am back to 3.2.2, where I will remain for a while, and everything appears to be running properly.

Re: ArcGIS Pro 3.3 Couldn't sign you in

MeleKoneya — Mon, 27 May 2024 17:06:25 GMT

How weird I was working just fine earlier but started getting messages in 3.3 that I wasn't connected and ArcGIS Pro wasn't licensed. Tried it on my home computer and had no problems using the same AGOL AD logins I tried on my work computer. I am going to contact support.

Re: ArcGIS Pro 3.3 Couldn't sign you in

FredericPoliart_EsriAU — Fri, 31 May 2024 07:39:16 GMT

If you uninstall, make sure the uninstall deleted everything in here:
C:\Program Files\ArcGIS\Pro
c:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache\ArcGISUpdate\ArcGISPro\ArcGISUpdate.exe

RegEdit Delete everything in:
HKEY_LOCAL_MACHINE\SOFTWARE\ESRI\ArcGISPro
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RADAR\HeapLeakDetection\DiagnosedApplications\
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\bam\State\UserSettings\
HKEY_USERS\S-1-5-21-4090609309-3682410107-983408365-500\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCache
HKEY_USERS\S-1-5-21-4090609309-3682410107-983408365-500\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.aprx

most importantly delete here:
HKEY_USERS\S-1-5-21-4090609309-3682410107-983408365-500\Software\ESRI\ArcGIS Online For Pro\
^^ that's where all your portal logins are saved

Re: ArcGIS Pro 3.3 Couldn't sign you in

MeleKoneya1 — Fri, 31 May 2024 13:38:55 GMT

@FredericPoliart_EsriAU Thank you for the follow up. I did work with support and as you noted this key was most important to getting my log in working again "ESRI\ArcGIS Online For Pro\ " If others run into this issue take note of this registry key. We ended up renaming it and then when ArcGIS Pro restarted, the key was recreated.

Re: ArcGIS Pro 3.3 Couldn't sign you in

PavaniPonnapalli — Fri, 08 Nov 2024 14:49:21 GMT

Hi,

I have ArcGIS pro 3.3 on my machine and it was working fine till few days back and all of a sudden unable to login. We have License Manager 2024.0 in the organization. I tried following you steps to delete but i don't have any files in INETCache. When i try to connect to ArcGIS pro the licenses are available but still it says Licenses not available and its not letting me to login.