topic Re: Pro crashes when trying to open a specific project in ArcGIS Pro Questions

Pro crashes when trying to open a specific project

IngridMans — Wed, 11 Jul 2018 15:22:36 GMT

I have a primary Arc Pro project which contains all of my main content that I use on a daily basis. Ever since upgrading to 2.2, Pro crashes whenever I open that project on startup of Pro, with the error message that ArcGIS Pro encountered a serious issue and could not continue and the option to send an error report.

If I open a different project, however, and from there open the problem project, it is fine. I have been unable to identify what the issue is with that project file or contents.

Re: Pro crashes when trying to open a specific project

XanderBakker — Wed, 11 Jul 2018 16:42:43 GMT

I guess the best thing to do is report the issue with Esri support.

Re: Pro crashes when trying to open a specific project

DanPatterson_Retired — Wed, 11 Jul 2018 16:47:54 GMT

And try saving the project with a new name and location in case it becomes completely unuseable. Exporting the data to new copies would also be prudent

Re: Pro crashes when trying to open a specific project

IngridMans — Wed, 11 Jul 2018 16:48:17 GMT

I've submitted the error report numerous times now when the the crash happens, but I cannot tell if it is getting pushed through.

Re: Pro crashes when trying to open a specific project

XanderBakker — Wed, 11 Jul 2018 18:10:08 GMT

It is best to contact Esri Support directly and create a case and not just submit the error report.

Re: Pro crashes when trying to open a specific project

kathyhardinwalker — Thu, 12 Jul 2018 15:07:35 GMT

I have a similar issue, when editing, my document crashes over and over. Does anyone experience this as well?

Kathy

Re: Pro crashes when trying to open a specific project

MichaelVolz — Thu, 12 Jul 2018 15:13:53 GMT

Are you also working with Pro 2.2?

What kind of data are you editing when the document crashes (e.g. SDE database, file gdb, shapefile, other)? Do the crashes always occur with the same data source type?

If the data you are having problems editing is on a network, can you try copying the data local to see if that prevents Pro from crashing? If that is the case, then you would have a use case to show ESRI so they can work on the fundamental issue of using Pro to edit data on a network.

Re: Pro crashes when trying to open a specific project

kathyhardinwalker — Thu, 12 Jul 2018 15:22:20 GMT

Yes Pro 2.2

Data type: feature class

I don't know (always occur with the same data source type). It seems to always happen when editing.

It is on a network.

Yes, I will try copying to see if that stops the problem.

Thank you,

Kathy

Re: Pro crashes when trying to open a specific project

MichaelVolz — Thu, 12 Jul 2018 15:28:26 GMT

Is is a feature class in an SDE geodatabase or a file geodatabase?

If it's in an SDE geodatabase, is it SQL Server, Oracle or other?

Did these crashes occur in previous versions of Pro?

Re: Pro crashes when trying to open a specific project

kathyhardinwalker — Thu, 12 Jul 2018 15:30:17 GMT

It is a SDE gdb on a SQL Server.

Kathy

Re: Pro crashes when trying to open a specific project

MichaelVolz — Thu, 12 Jul 2018 15:34:22 GMT

Can you recall what tool you were using during or right before Pro crashed? If so, maybe you can try the operation on a new aprx file and see if you can duplicate the crash.

Re: Pro crashes when trying to open a specific project

kathyhardinwalker — Thu, 12 Jul 2018 15:39:13 GMT

Editing tools/editing tool tab.

Kathy

Re: Pro crashes when trying to open a specific project

ThomasColson — Thu, 12 Jul 2018 16:32:49 GMT

I used to believe the submitting the crash report to the automatic ESRI thing was like pushing the close door button on an elevator: a twisted social experiment to see how many suckers actually believed it functioned. I have since learned, with Pro at least, those error reports, each one of them, get attention. So keep pushing Submit!

Re: Pro crashes when trying to open a specific project

kathyhardinwalker — Thu, 12 Jul 2018 16:36:17 GMT

I was thinking, my project is on the network too, so not just the data, but the document as well.

Kathy

Re: Pro crashes when trying to open a specific project

MichaelVolz — Thu, 12 Jul 2018 16:38:46 GMT

I would simplify the aprx setup as much as possible to see if your network and it's interaction with Pro is the root cause of your frequent crashes.

Re: Pro crashes when trying to open a specific project

kathyhardinwalker — Thu, 12 Jul 2018 16:41:19 GMT

Thank you!

Kathy

Re: Pro crashes when trying to open a specific project

GabrielMarcus1 — Wed, 09 Jan 2019 00:16:29 GMT

Really? 0 of mine get attention. I generated 8 of them today. Do I need to use spicier language in my error description?

Re: Pro crashes when trying to open a specific project

DanPatterson_Retired — Wed, 09 Jan 2019 00:27:07 GMT

Gabriel, they don't actually respond/reply/email you unless they need more information.

In fact, when they do need more information, they do contact you. I have had that situation and they can tell me the complete record of the reports I have submitted on a particular incident. Once they get a 'fix' for an issue, it gets rolled out to a patch.

They do acknowledge that your error report has been submitted when you submit it. I don't think getting another email or a personalized response is the best use of time.

Just keep submitting... they aren't ignored for sure.

Now if anyone from esri wants to dispute my assertion… step in

Re: Pro crashes when trying to open a specific project

GabrielMarcus1 — Wed, 09 Jan 2019 01:09:14 GMT

"They do acknowledge that your error report has been submitted when you submit it. "Dan Patterson

I've never gotten an acknowledgement. Maybe something is broken for me, or you are just special?

Re: Pro crashes when trying to open a specific project

DanPatterson_Retired — Wed, 09 Jan 2019 02:17:33 GMT

it appears on the message in when the error report is sent... tinyish type.. I will screen grab next time I get one