topic ArcGIS Pro APRX Opens on One Computer but not Another in ArcGIS Pro Questions

ArcGIS Pro APRX Opens on One Computer but not Another

DylanHinton — Thu, 02 May 2024 18:29:43 GMT

Hi, I'm working with the latest version of ArcGIS Pro (3.2.2). A work colleague is having an issue opening a couple of his projects (aprx) on his computer. The project will give an error message (Failed to Open Project) if opened in Pro, or will open up blank if directly accessed via File Explorer. The two projects that are unable to load are located on a shared network drive. I have access to this drive on my computer and I can open both projects with no issues. We are both using the same version of Pro and our computers are both the same as well, with the same settings. I was wondering if anyone else has dealt with a similar issue?

Re: ArcGIS Pro APRX Opens on One Computer but not Another

Ed_ — Thu, 02 May 2024 18:33:53 GMT

Does your colleague have full access to the drive where the project is?

Also if the project is open on your end and if your colleague opens it at the same time then the project will open on his end but will show as [Read Only]

Re: ArcGIS Pro APRX Opens on One Computer but not Another

BobBooth1 — Thu, 02 May 2024 19:01:47 GMT

Might be worth looking at the data paths. Do they point to a drive letter or a UNC path?

https://pro.arcgis.com/en/pro-app/latest/help/projects/what-is-a-project.htm#:~:text=add%20item%20connections%20as%20UNC%20paths

Re: ArcGIS Pro APRX Opens on One Computer but not Another

DylanHinton — Thu, 02 May 2024 19:56:51 GMT

Hi Ed and Bob, thanks for the responses. The projects have only been opened one at a time. Only he has been working out of them. I opened them only to test if it would work. Also, the file paths are directed to the network drive letter that they are stored on, and he should have full access to it. I know other maps he has used in the past are stored on there, but no problems until now

Re: ArcGIS Pro APRX Opens on One Computer but not Another

Ed_ — Thu, 02 May 2024 20:02:59 GMT

Is he able to open other projects on that drive?

Re: ArcGIS Pro APRX Opens on One Computer but not Another

DylanHinton — Thu, 02 May 2024 20:13:56 GMT

Yep he seems to be able to open other projects. I thought maybe the projects that aren't working are corrupted but apparently he just created them last week so I don't think that's the reason

Re: ArcGIS Pro APRX Opens on One Computer but not Another

Ed_ — Thu, 02 May 2024 20:28:46 GMT

Are you opening the project from Pro or from File Explorer?

Re: ArcGIS Pro APRX Opens on One Computer but not Another

DylanHinton — Thu, 02 May 2024 20:37:38 GMT

I remoted into his computer earlier and it gave me a new error which roughly was the following: "Unable to Open Project-the Project has moved to a new location." Before it stated it was just "Unable to Open Project." The project is still located in the same file path though. I tried opening it from File Explorer and it opens up blank. It still opens up fine in my computer using the original file path. He did build a new project recreating some basic layers from the broken project using “data from path” though.

Re: ArcGIS Pro APRX Opens on One Computer but not Another

Ed_ — Thu, 02 May 2024 20:46:27 GMT

Might be worth opening up a ticket with ESRI.

Re: ArcGIS Pro APRX Opens on One Computer but not Another

DylanHinton — Thu, 02 May 2024 21:11:11 GMT

Hi Ed, since he has a workaround for this problem, we're just going to leave it be for now. If it happens again then we probably will put in a ticket. Thanks for your help and input!

Re: ArcGIS Pro APRX Opens on One Computer but not Another

DylanHinton — Fri, 03 May 2024 13:54:35 GMT

Hi Everybody, quick update. So he is now having issues accessing more maps on different drives. IT ran a repair on Arc and set his projects to open to Pro by default but Pro still gives an error. I'm wondering if maybe its not a Pro issue but a network issue?