https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1379575#M78454 <P>I am an admin and the owner of this maptile that I have uploaded on AGOL. Why do I get this message when I try to open it on Pro from the catalogue??</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chiara_c_0-1707384862584.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/94055i344635D72B42F9B2/image-size/medium?v=v2&amp;px=400" role="button" title="chiara_c_0-1707384862584.png" alt="chiara_c_0-1707384862584.png" /></span></P><P>&nbsp;</P> Thu, 08 Feb 2024 09:35:00 GMT chiara_c 2024-02-08T09:35:00Z https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1379575#M78454 <P>I am an admin and the owner of this maptile that I have uploaded on AGOL. Why do I get this message when I try to open it on Pro from the catalogue??</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="chiara_c_0-1707384862584.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/94055i344635D72B42F9B2/image-size/medium?v=v2&amp;px=400" role="button" title="chiara_c_0-1707384862584.png" alt="chiara_c_0-1707384862584.png" /></span></P><P>&nbsp;</P> Thu, 08 Feb 2024 09:35:00 GMT https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1379575#M78454 chiara_c 2024-02-08T09:35:00Z https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1379929#M78494 <P>That's really weird. How was this created? Can you access it in ArcGIS Online?&nbsp;</P> Thu, 08 Feb 2024 19:12:21 GMT https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1379929#M78494 AdrianWelsh 2024-02-08T19:12:21Z https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380014#M78505 <P>Hi&nbsp;<a href="https://community.esri.com/t5/user/viewprofilepage/user-id/73">@AdrianWelsh</a>&nbsp;, yes I can access the contents on ArcGIS Online. These contents were created by a national agency and made available for University College Dublin staff as described <A href="https://storymaps.arcgis.com/stories/e50688c31b84468dbf01dcf131510b92" target="_self">here</A>.</P><P>The weird thing is that all my colleagues can access the layers in Pro except me... I am trying to repair the application...&nbsp;</P> Thu, 08 Feb 2024 20:48:30 GMT https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380014#M78505 chiara_c 2024-02-08T20:48:30Z https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380214#M78523 <P>I repaired ArcGIS Pro and installed the new version, but still no luck...</P> Fri, 09 Feb 2024 09:17:46 GMT https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380214#M78523 chiara_c 2024-02-09T09:17:46Z https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380295#M78535 <P>That is really strange. My only thought would be to try different logins in Pro to see if that somewhat resolves the issue (and make sure you are logged in as an admin). It sounds like it might be a good time to get a hold of esri tech support on this one.</P> Fri, 09 Feb 2024 14:14:36 GMT https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380295#M78535 AdrianWelsh 2024-02-09T14:14:36Z https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380296#M78536 <P><a href="https://community.esri.com/t5/user/viewprofilepage/user-id/73">@AdrianWelsh</a>&nbsp;how do I make sure I am logged as an admin in Pro?</P> Fri, 09 Feb 2024 14:17:21 GMT https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380296#M78536 chiara_c 2024-02-09T14:17:21Z https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380325#M78541 <P>I have tried to log in with my colleague's account. He is all working for him in his machine but not in mine... so the problem is not related with the account but with the machine/application?&nbsp;</P> Fri, 09 Feb 2024 15:01:31 GMT https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380325#M78541 chiara_c 2024-02-09T15:01:31Z https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380358#M78542 <P>You won't know if you're an admin in Pro, but in your ArcGIS Online account, you can see what your permissions are. And yeah, it sounds like it might be the application. Again, it might be a good time to briefly reach out to support.</P> Fri, 09 Feb 2024 15:35:03 GMT https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380358#M78542 AdrianWelsh 2024-02-09T15:35:03Z https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380521#M78563 <P>ok thanks. I'll try to contact our administrator.. unfortunately I cannot create a support case.</P> Fri, 09 Feb 2024 18:15:35 GMT https://community.esri.com/t5/arcgis-pro-questions/accessing-contents-from-arcgis-online/m-p/1380521#M78563 chiara_c 2024-02-09T18:15:35Z