topic Re: User Interface Graphical Error in ArcGIS Pro Questions

User Interface Graphical Error

ScottyMartin1992 — Fri, 02 Feb 2024 20:09:12 GMT

Recently, within the last few weeks I have been getting strange graphical errors on the UI of ArcPro and I cannot seem to fix them. (Images attached)

I have followed the technical support which directs me to change the display options, none of the changes has made a difference. I have updated graphics drivers, windows and ArcPro.

I have found a similar post at the following location:

https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-2-8-ui-glitch/m-p/1111911#M47271

The solution is solved with uninstalling the Alienware command center, however i have never had that software on my system.

System specs are:

Intel Core i9-10900k @ 3.7GHz

32GB DDR4 Ram

NVIDIA GeForce RTX 4070

Windows 10 Home - Vers 22H2 - Windows Feature Experience Pack 1000.19053.1000.0

Any help on this issue would be greatly appreciated.

Re: User Interface Graphical Error

Robert_LeClair — Fri, 02 Feb 2024 21:03:32 GMT

Strange! One solution I saw in the internals was to disable hardware acceleration through the Registry Editor. You can try that workflow via this link.

Re: User Interface Graphical Error

ScottyMartin1992 — Sat, 03 Feb 2024 22:32:40 GMT

Typically the issue is not happening today, it does seem to happen sporadically so the next time it happens I will give this a try and let you know the outcome. Thank you for your suggestion.

Re: User Interface Graphical Error

ScottyMartin1992 — Wed, 14 Feb 2024 17:41:34 GMT

So the problem just occurred again, I tried your method and it seems to have solved the issue, so thank you very much!

I think it may have to do something with my partner playing old games on my PC like the original RollerCoaster & Zoo tycoon games. I uninstalled them and have not had this issue for weeks, I then reinstalled the games on a different user profile this weekend and the problem returned the next time I booted up ArcPro after she played one of them.

Re: User Interface Graphical Error

ThomM — Tue, 26 Mar 2024 23:00:02 GMT

I had a similar, yet slightly different issue. My interface looked like it was erroring out (like it had stopped responding), or would appear with different colors:

Putting the disable Hardware Acceleration in regedit also fixed the issue. I hadn't had any issues after using this software for years and then it started today (26MAR24). I wonder what changed?