topic Re: Disappearing Raster (Satellite Imagery) in ArcGIS Pro Questions

Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Wed, 31 Jan 2024 17:29:39 GMT

I created a web map in ArcGIS Pro which was uploaded to ArcGIS Online. Upon opening the web map in ArcGIS Pro, I realized that whenever I zoomed into the map, the satellite imagery disappeared (and even the basemap). Everything apart from the point layers just turns white. How can this be resolved?

Re: Disappearing Raster (Satellite Imagery)

Ed_ — Wed, 31 Jan 2024 17:40:40 GMT

Could be a scaling issue, might want to check the visibility range.

Re: Disappearing Raster (Satellite Imagery)

DanPatterson — Wed, 31 Jan 2024 18:54:52 GMT

check the properties of the layer and see if it has a properly defined coordinate system as well

Re: Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Wed, 31 Jan 2024 18:57:42 GMT

Much thanks for the response, but, that was actually the first thing I did and nothing came out of that.

Re: Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Wed, 31 Jan 2024 18:58:40 GMT

Much thanks for the response, but, that was actually the first thing I did and nothing came out of that.

Re: Disappearing Raster (Satellite Imagery)

Ed_ — Wed, 31 Jan 2024 19:01:58 GMT

No worries, what browser are you using? Chrome?

Re: Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Wed, 31 Jan 2024 19:02:45 GMT

Much thanks for the response. I think I did this before, but, I will check it again.

Re: Disappearing Raster (Satellite Imagery)

Robert_LeClair — Wed, 31 Jan 2024 21:35:23 GMT

What basemap are you using in your web map?

Re: Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Thu, 01 Feb 2024 15:06:31 GMT

I am using the Light Gray Canvas.

Re: Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Thu, 01 Feb 2024 15:10:39 GMT

Yes, I am using Chrome. You suggest trying a different one?

Re: Disappearing Raster (Satellite Imagery)

Ed_ — Thu, 01 Feb 2024 15:30:55 GMT

No Chrome is the recommended browser. May be delete the web map and republish the map again from Pro. Another way around could be to publish the layers one by one to AGOL and add them to Map Viewer one by one. Like publish one layer then add that to Map Viewer and see if it's working fine. The publish the next layer and add that to the web map and see if it's working and so on.

Re: Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Fri, 02 Feb 2024 17:04:56 GMT

Ok, much thanks, I will try this and see.

Re: Disappearing Raster (Satellite Imagery)

Ed_ — Fri, 02 Feb 2024 17:17:42 GMT

Good luck and Happy Friday.

Re: Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Fri, 02 Feb 2024 18:02:19 GMT

Ok, I just tried it and still the problem remains consistent.

Re: Disappearing Raster (Satellite Imagery)

Ed_ — Fri, 02 Feb 2024 20:12:09 GMT

I am sorry to hear that, did you try adding each hosted feature layer one by one to Map Viewer and see if they Zoom in and out fine?

Add the first hosted feature layer to Map Viewer and see if it zooms fine.
Then add the second hosted feature layer to Map Viewer (created in step one) and see if it zooms fine.
The add the third hosted feature layer and see if it zooms fine. Continue the process until you find the see a hosted feature layer(s) that has zoom issues.

Re: Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Thu, 15 Feb 2024 18:47:09 GMT

Thanks, I checked this and it does.

Re: Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Thu, 15 Feb 2024 18:47:38 GMT

Thanks. I tried this method and still the problem persists.

Re: Disappearing Raster (Satellite Imagery)

Robert_LeClair — Thu, 15 Feb 2024 22:53:04 GMT

Before you publish the web map from ArcGIS Pro, I'd recommend building Raster Statistics and Pyramids using the Build Pyramids and Statistics (Data Management) GP tool first. Then republish your webmap. Does the behavior persist?

Re: Disappearing Raster (Satellite Imagery)

MARVINLEWIS — Fri, 16 Feb 2024 03:59:19 GMT

Thanks. I'll try this and see.