topic Keeps crashing while attempting to geocode in ArcGIS Pro Questions

Keeps crashing while attempting to geocode

JessicaHandy — Fri, 26 Jan 2024 19:10:07 GMT

ArcGIS Pro keeps crashing when attempting to geocode. It will be stuck on 0% loading locators and then completely fail. I've tried smaller file sizes, ran the repair wizard, and done a full uninstalled and reinstall of the most current version. Anyone else run into this issue and/or know a solution?

Re: Keeps crashing while attempting to geocode

CodyPatterson — Fri, 26 Jan 2024 19:12:49 GMT

Hey @JessicaHandy

When you say that it fails, I was curious if an error was given when this happens? If so, could you send a screenshot of that error, I've heard of similar issues before and am just curious!

Cody

Re: Keeps crashing while attempting to geocode

JessicaHandy — Fri, 26 Jan 2024 19:21:42 GMT

Hi @CodyPatterson ,

Nope - no error code, the application just completely closes out without warning. That's why I was hoping a full reinstall would fix it, but alas, here we are.

Re: Keeps crashing while attempting to geocode

CodyPatterson — Fri, 26 Jan 2024 19:34:26 GMT

Hey @JessicaHandy

I see, that is very strange, I just went and gave the tutorial a shot with ArcGIS Pro 3.2 and it went through without issue. I was curious what version of Pro you're using? Along with that, are you using the ArcGIS World Geocoding, or your own?

Cody

Re: Keeps crashing while attempting to geocode

JessicaHandy — Fri, 26 Jan 2024 21:23:51 GMT

I'm using OSM. Some combination of rebooting my system and the uninstall/reinstall of both Pro and the Locators to the newest versions resolved the issue! I'm guessing it must have been some sort of mismatch between the files, or one/both of them got corrupted somehow.

Re: Keeps crashing while attempting to geocode

CodyPatterson — Fri, 26 Jan 2024 21:48:53 GMT

Hey @JessicaHandy

Great to hear! That definitely could have been one of the issues, hopefully it sticks after that, I'll have to throw that idea into my knowledge bank!

Cody