topic Re: Errors when using Manage Tile Cache to create new tile cache in ArcGIS Pro Questions

Errors when using Manage Tile Cache to create new tile cache

MereFyfe — Tue, 12 Sep 2023 20:05:17 GMT

I am consistently getting errors when I try to use the Manage Tile Cache tool to create a new tile cache. Using ArcGIS Pro v 3.1.

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Error messages:

Start Time: Tuesday, September 12, 2023 3:53:05 PM

Generating tile cache using 16 parallel instances.
Generating tile cache for feature with OID: 1.
WARNING 001518: Failed to build tile cache for feature with OID = 1.
ERROR 999999: Something unexpected caused the tool to fail. Contact Esri Technical Support (http://esriurl.com/support) to Report a Bug, and refer to the error help for potential solutions or workarounds.
The index was either too large or too small.
ERROR 001517: Failed to generate tiles for SurfaceLayers.
Failed to execute (ManageTileCache).

Failed at Tuesday, September 12, 2023 3:56:23 PM (Elapsed Time: 3 minutes 17 seconds)

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Thoughts? I am not doing anything crazy here, just trying to build a very simple cache. I have tried multiple cache locations on my computer either on the local C: drive or in synced OneDrive folders or in the same folder area as my geodatabase, etc., and nothing is working. I have reduced the number of scales to build based on my data and set parallel processing to 100%. Not sure what to do to get around these errors.

Re: Errors when using Manage Tile Cache to create new tile cache

sigccil — Wed, 25 Oct 2023 17:17:13 GMT

I recently created a custom tile using the steps outlined in this documentation. If you follow all the steps you should have a ground tile that you can use.

https://support.esri.com/en-us/knowledge-base/faq-is-it-possible-to-create-a-custom-elevation-layer-t-000014615#:~:text=In%20addition%2C%20the,in%20the%20scene.

Re: Errors when using Manage Tile Cache to create new tile cache

Laura — Fri, 26 Jan 2024 18:10:46 GMT

I am getting the same error in 3.2 running this tool.

Re: Errors when using Manage Tile Cache to create new tile cache

MereFyfe — Fri, 26 Jan 2024 18:16:10 GMT

Sorry to hear but also glad to hear I'm not the only one. The tool is continuing to fail for me in 3.2 as well. VERY irritating!

Re: Errors when using Manage Tile Cache to create new tile cache

Laura — Fri, 26 Jan 2024 19:10:01 GMT

I have a case open for uploading imagery to create a basemap in portal and have notified them of the error I am getting - have yet to receive a response, but can update here if we find anything.

Re: Errors when using Manage Tile Cache to create new tile cache

CodyBiles — Wed, 15 May 2024 18:26:47 GMT

Any update on this error? I'm getting the same thing.

Re: Errors when using Manage Tile Cache to create new tile cache

Laura — Wed, 15 May 2024 18:35:29 GMT

My issue was related to a bug

BUG-000155786

Re: Errors when using Manage Tile Cache to create new tile cache

sigccil — Wed, 29 May 2024 16:14:57 GMT

Is it suppose to link out to something?

Re: Errors when using Manage Tile Cache to create new tile cache

Laura — Wed, 29 May 2024 16:21:03 GMT

No, you'll find it if you google the bug #

https://support.esri.com/en-us/bug/in-arcgis-pro-30x-the-manage-tile-cache-tool-returns-th-bug-000155786