https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-licencing/m-p/1363162#M76596 <P>The Esri phone support people are used to dealing with this issue and are very helpful.</P><P>&nbsp;</P> Wed, 20 Dec 2023 17:58:13 GMT Brian_Wilson 2023-12-20T17:58:13Z https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-licencing/m-p/1362899#M76567 <P>I received a free 1-year subscription to an ArcGIS Pro licence as a retirement gift.&nbsp; I was given a link to access and I created a public account. I then downloaded/purchased ArcGIS Pro using the promo code (did not pay anything) and installed it in my laptop. I received the fulfillment and invoice from ESRI.</P><P>When I tried opening ArcGIS Pro, it is asking to access my ArcGIS onLine account. When I&nbsp; log in using my public account (which I created), I get the message that my account is not able to authorize ArcGIS Pro because it is a public account. it is askig for an organizational account.</P><P>I need help to set up an organizational account and properly install (authorize) my ArcGIS Pro licence so I can keep up with the technology.</P><P>Thank you very much for your help.</P> Wed, 20 Dec 2023 00:29:53 GMT https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-licencing/m-p/1362899#M76567 dionieuplb 2023-12-20T00:29:53Z https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-licencing/m-p/1362903#M76569 <P>were you following this?</P><P><A href="https://support.esri.com/en-us/knowledge-base/how-to-create-an-arcgis-online-organization-and-access-000022997" target="_blank">How To: Create an ArcGIS Online Organization and Access ArcGIS pro after Purchasing a Pers (esri.com)</A></P> Wed, 20 Dec 2023 00:59:22 GMT https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-licencing/m-p/1362903#M76569 DanPatterson 2023-12-20T00:59:22Z https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-licencing/m-p/1363162#M76596 <P>The Esri phone support people are used to dealing with this issue and are very helpful.</P><P>&nbsp;</P> Wed, 20 Dec 2023 17:58:13 GMT https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-licencing/m-p/1363162#M76596 Brian_Wilson 2023-12-20T17:58:13Z