topic Re: RDS maximize window offsets mouse pointer in arcgis pro in ArcGIS Pro Questions

RDS maximize window offsets mouse pointer in arcgis pro

PabloRuben — Mon, 03 Jul 2023 12:15:57 GMT

Hi,

We are currently testing arcgis pro as an RDS application and have observed the following weird behaviour:

when one maximizes the RDS window, a border appears on the left and top - see screenshot (these borders are not present in the non-maximized window)
when clicking with the mouse, the clicks are offset slightly right and below the displayed mouse pointer (also here, only when the window is maximized).

Has anyone ideas how to solve this?

Re: RDS maximize window offsets mouse pointer in arcgis pro

PabloRuben — Mon, 03 Jul 2023 12:16:52 GMT

(RDS = Remote Desktop Service)

Re: RDS maximize window offsets mouse pointer in arcgis pro

RoryKaip — Thu, 20 Jul 2023 12:55:30 GMT

We are having the same issue as well. It is affecting our entire team, it would be great to see a resolution

Re: RDS maximize window offsets mouse pointer in arcgis pro

lah — Tue, 29 Aug 2023 21:40:09 GMT

We are experiencing this as well with ArcGIS Pro; it does not happen with ArcMap or any other applications.

If you go to your computer System > Display settings and change any of the Scale, Display Resolution, or Orientation settings, and then change them back, the shift will correct. However, once you close the application and reopen, the shift/offset returns.

Very annoying, Will see if ESRI will log this as a bug.

Re: RDS maximize window offsets mouse pointer in arcgis pro

DeniseVachon — Mon, 11 Dec 2023 18:48:11 GMT

We are having the same issue with ArcGIS Pro as a remote application in Azure Virtual Desktop. It will become critical as soon as we are forced to retire ArcMap in March of 2024.

Re: RDS maximize window offsets mouse pointer in arcgis pro

lah — Wed, 24 Jan 2024 20:38:26 GMT

I opened a case regarding this issue as we are also having issues with certain pop-ups working correctly in ArcGIS Pro in a Terminal Services environment. There is clearly something wrong with the display settings of the application, but unfortunately ESRI stated that it is "out of scope" for support and they will not be looking into correcting the issue. Obviously this is clearly not an isolated environment issue, so this is very frustrating.

Re: RDS maximize window offsets mouse pointer in arcgis pro

Dana_FSC — Tue, 27 Feb 2024 17:36:20 GMT

I'm having a similar issue but in ArcGIS Pro 3.2 (latest build with patches) running on Windows 11 (Parallels on a MacBook M1). Just started happening last week. Re-installed ArcGIS Pro - still happening. Tried changing scale/resolution in display settings (Windows). Not resolved. Tried using it on the MacBook display alone - not resolved. Tried not using the mouse - only the touchpad - doesn't resolve it. This is pretty bad, having to guess where to put the point to rearrange elements on a layout. It basically renders all the layout/editing tools useless. Anyone find a solution to this yet?