topic Re: ArcGIS Pro Opening Off Screen, Can't Move it Back in ArcGIS Pro Questions

ArcGIS Pro Opening Off Screen, Can't Move it Back

jcarlson — Tue, 05 Dec 2023 18:01:52 GMT

When I open Pro, it's off of my monitors. When I minimize and maximize the window, the window animation shows it is opening somewhere to the right of my screen. My cursor cannot get beyond the right edge of my screen to move it back, though, so I literally have no way of getting the application back into my view to interact with it.

Is there some settings file that tells it where to open the application? If so, can I edit or remove this file to get it to show up on my main monitor?

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

JohannesLindner — Tue, 05 Dec 2023 18:09:49 GMT

Is there some settings file that tells it where to open the application?

For Windows OS, a window normally opens at the position where you last closed it.

My cursor cannot get beyond the right edge of my screen to move it back, though, so I literally have no way of getting the application back into my view to interact with it.

Try moving it with your keyboard. Windows: ALT+SPACE opens a small menu, then press M (for Move). You should then be able to move the application window with the arrow keys.

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

KenBuja — Tue, 05 Dec 2023 18:21:57 GMT

Another thing to try is to open the Task Manager, right click on the program and select Maximize.

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

Eugene_Adkins — Tue, 05 Dec 2023 18:57:14 GMT

Go to your display settings and from the display option you can choose "show only on 1" under the "multiple displays" settings. This should push all of the open programs to one monitor. Afterwards you can change the settings back to your current setup.

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

jcarlson — Tue, 05 Dec 2023 19:09:18 GMT

I was hoping the "last closed" thing was something I could reset. But I do not and have not had a third monitor in the position where it's attempting to open, it's very odd.

The "Move" option turns my cursor into a "move" tool, but it only works for moving the application window if you can click on the window itself. As the window is entirely off-screen, I can't actually click on it to move.

Also attempted Win + arrow keys to move the window into other predefined positions, but the window remains off to the right somewhere.

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

jcarlson — Tue, 05 Dec 2023 19:11:13 GMT

It minimizes and maximizes perfectly well, but it returns to its offscreen position. I can very briefly catch a glimpse of the window as it maximizes and expands off to its Windows purgatory.

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

jcarlson — Tue, 05 Dec 2023 19:15:24 GMT

I thought for sure this would do it. No luck!

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

DanPatterson — Tue, 05 Dec 2023 19:27:06 GMT

from Microsoft

Some Programs Are Displayed Off the Screen - Microsoft Support

some have been previously covered, but there is a link relating to hardware

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

jcarlson — Tue, 05 Dec 2023 19:29:14 GMT

Ah, it appears the arrow keys will move it after all!

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

jcarlson — Tue, 05 Dec 2023 19:40:48 GMT

Aha!

C:/Users/<your user>/AppData/Romaing/Esri/ArcGISPro_StrongName_<someid>/3.2.0.0/user.config

<setting name="MainWindowPlacement" serializeAs="String">
    <value>WP|0|1|-32000|-32000|-1|-1|1920|0|3390|1032</value>
</setting>

Somehow, these values do not correspond to the monitor arrangement, resolution, etc., but this was the setting being used to open the application to a specific position.

I'm not positive how this string is being interpreted, but it seems it was using 1920,0 and 3390,1032 as the corners. That would make the lower-left corner of the application outside of my monitor's range, and extending further right from there.

Messing the the values to get them in a normal range brought it back to reality, then closing the program updated this line of the config.

WP|2|3|-1|-1|-1|-1|-2131|227|-1995|1027

Really not sure where the previous values came from, as I have used Pro on the same machine and made no display changes since then. But at least it can be fixed!

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

CANC-BrandyHurtado-GISS — Mon, 08 Apr 2024 17:50:20 GMT

This worked for me without having to mess with the config file. Project>Options>Display>Clear Cache Now.

"To troubleshoot rendering issues, or otherwise free up disk space, you can delete the entire cache by clicking Clear Cache Now. You will be asked to confirm your choice. The cache will be deleted once you click OK to close the Options dialog box, and the project will close and reopen. You can remove the visualization cache for a specific layer using the layer's cache properties; the existing cache for other layers will not be removed."

Set display options—ArcGIS Pro | Documentation

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

ClaudetteMilillo1 — Tue, 17 Jun 2025 09:27:22 GMT

Really annoying! Temporary solutions is:

"Alt + Space bar" --> press "x" to Maximise, then drag top menu bar down to desired location.

Only works for a short while then reverts back, so I repeat this process.

Re: ArcGIS Pro Opening Off Screen, Can't Move it Back

ClaudetteMilillo1 — Tue, 17 Jun 2025 09:29:24 GMT

This got me halfway to the solution so thank you! Instead of pressing M (for Move), I pressed X (for Maximise).