topic Re: Map service fails to publish in Pro 2.4 in ArcGIS Pro Questions

Map service fails to publish in Pro 2.4

JoshWhite — Thu, 11 Jul 2019 14:44:10 GMT

I am really happy that we are now able to publish directly to a local server in Pro.

Things were working great until I tried to publish and got the following error:

2019-07-10 15:30:44 Status: InProgress StatusMessage: ERROR 999999: Error executing function.
No Organization http://gis-server:6080/arcgis/admin acgis 2019-07-10 15:30:45 Status: InProgress StatusMessage: No resource could be found at that address. (status code 404).

Not sure what is going on and with that generic error, no idea how to fix it.

The same service published just fine last week. Publishing a new service as opposed to overwrite resulted in the same error. I have closed and reopened the project and rebooted both my desktop and my GIS server. I also tried this with a different map within the same project with the same result. A setting must have somehow been changed between now and last week but I can't think of what that might have been. I have included the log from the latest attempt.

Re: Map service fails to publish in Pro 2.4

SusanTran — Fri, 12 Jul 2019 16:44:10 GMT

Hi Josh,

Since you were able to publish services from Pro last week and things started failing only recently, it seems like there is an issue with your server. Your sharing job log also says that publishing failed server-side. Have you checked your server log yet? If not, try publishing again and if it fails, go to Server Manager and view the server log in debug mode. Let us know what the server log says if you still need help.

Susan

Re: Map service fails to publish in Pro 2.4

ThomasColson — Fri, 12 Jul 2019 18:06:31 GMT

I'm not 100% convinced this is the case, but a number of folks are posting sharing to server problems on GN lately, and the one common thread is that they're not publishing to servers secured with HTTPS, which is what you are also attempting to do (http://gis-server:6080/arcgis/admin). Doesn't matter if your server is internal, that's still a major security hole (trust me the hackers are already in, they're just waiting for your org/city to accumulate enough bitcoin for them to extort).

The No resource could be found at that address. (status code 404) means either the service isn't started, or your web adapter is bonkers. The problem most likely is on your web server.

Re: Map service fails to publish in Pro 2.4

JoshWhite — Fri, 12 Jul 2019 19:34:49 GMT

Susan

Its still having the same issue. Here are the errors in my log. I'm wondering if Thomas' point about secure services may be the issue, I hope not, but it may be. Not understanding why it worked before but now it doesn't.

SEVERE

Jul 12, 2019, 1:29:52 PM

Error executing tool. PublishServiceDefinition Job ID: j4577721430c44ce4a51dfeb3827c5306 : ERROR 999999: Error executing function. No resource could be found at that address. (status code 404). Failed to execute (Publish Service Definition).

System/PublishingTools.GPServer

SEVERE

Jul 12, 2019, 1:29:52 PM

No resource could be found at that address. (status code 404).

System/PublishingTools.GPServer

SEVERE

Jul 12, 2019, 1:29:52 PM

Job submitting to delegate failed.

System/PublishingTools.GPServer

Re: Map service fails to publish in Pro 2.4

ThomasColson — Mon, 15 Jul 2019 12:13:23 GMT

Were you able to resolve any issues with your server? That's where the problem is.....

Re: Map service fails to publish in Pro 2.4

JoshWhite — Wed, 17 Jul 2019 15:04:47 GMT

Nope, no movement same issue. You say my problem is the server, but what exactly is the problem? I never had this issue before publishing these map services, why is it suddenly an issue?

Re: Map service fails to publish in Pro 2.4

ThomasColson — Wed, 17 Jul 2019 15:48:39 GMT

Windows update, IT messing with Firewalls. That 404 error is a Web Server issue. How is your ArcGIS Server App Pool authenticating?

Re: Map service fails to publish in Pro 2.4

JoshWhite — Wed, 17 Jul 2019 16:16:00 GMT

I honestly don't know the answer to your question. I will reach out to my IT Manager.

Re: Map service fails to publish in Pro 2.4

JoshWhite — Tue, 23 Jul 2019 15:33:12 GMT

I worked with support on this. We tried what seemed like everything. What was eventually discovered is that there are two publishing services in the system folder. One called PublishingTools and one called PublishingToolsEx. The second one was stopped. We started it and it worked. I noticed that there is a similar thing for CachingTools and SyncTools as well. Can somebody explain what those extra services are and what they do? I've had no success so far finding out additional information and the Support Tech didn't really seem to know what the extra service was for or why it wasn't automatically started. In fact, you have to start the service using ArcGIS Server Administrator Directory as opposed to Server Manager.

Re: Map service fails to publish in Pro 2.4

ThomasColson — Tue, 23 Jul 2019 15:45:17 GMT

My 2 cents on that is.....you got a corrupt install. Speaking from experience, you and TS will pull lots of hair out trying to figure out how, and fix it, when you will spend far less time (15 minutes) reinstalling ArcGIS Server and republishing your services (2-5 minutes per service....less if you do it with python.....if you follow the best practice of keeping the MXD's/APRX's that drive your services in a safe place).

Re: Map service fails to publish in Pro 2.4

MichaelVolz — Tue, 23 Jul 2019 15:56:41 GMT

Josh:

Do you even see the PublishingToolsEx service in AGS Manager? I only see this service in the Admin page and it was started by default in my AGS setup, so I'm not sure why this service would have been off for you.

Re: Map service fails to publish in Pro 2.4

JoshWhite — Tue, 23 Jul 2019 16:03:29 GMT

Only visible on the Admin page. I wouldn't even have known about it if Support hadn't directed me to do it.

Re: Map service fails to publish in Pro 2.4

ConradSchaefer__DOIT_ — Thu, 10 Sep 2020 10:52:12 GMT

We too were receiving the "No Organization" issue when attempting to publish a service using ArcPro. I checked the System services referenced in Josh's solution and a couple of others. They were all started. I decided to restart both publishing services (PublishingTools & PublishingToolsEx) to see if that helped anything. I was able to publish successfully after that. It seems like the stop/start of the running services seems to have fixed the issue.

(As a full disclosure side note, the CachingTools and CachingToolsEx services had a minimum setting of 0 instances. I upped the minimum to 1 just in case a latency issue could have been at play.)

Re: Map service fails to publish in Pro 2.4

JTessier — Wed, 24 Nov 2021 17:53:45 GMT

@ThomasEdghill can you look to document what the difference is between the two services, or point us all to the documentation that clarifies? Thanks!

Re: Map service fails to publish in Pro 2.4

ThomasEdghill — Mon, 29 Nov 2021 21:30:40 GMT

Hi @JTessier, thanks for notifying me about this thread. This question was also asked via a bug logged to Technical Support (BUG-000102522: PublishingToolsEx and CachingToolsEx are created in ..) and the response from the product team may be insightful here:

PublishingToolsEx and CachingToolsEx are internal System services that are required by ArcGIS Server. They will show up under the System folder in the administrative API, but are hidden in Manager. This is not meant for users to update, and hence will not be documented at this point.

On the topic of PublishingToolsEx, this was also briefly touched upon in a Knowledge Article written by Technical Support (Problem: Publishing a feature service to ArcGIS Server fails after ArcGIS Server is upgraded):

In some cases, upgrading ArcGIS Server to 10.5 and above causes some geoprocessing server services to change or go missing. This is because prior versions use the same service with a different name. For example, the PublishingTools system service is referred to as PublishingToolsEx in 10.5 and above.

I realize that this information is coming very late after @JoshWhite first asked about this, but I hope this information can still be helpful if these services come up in any further investigations.

Re: Map service fails to publish in Pro 2.4

JTessier — Mon, 29 Jan 2024 16:00:24 GMT

Thanks @ThomasEdghill , we upgraded to 11.1 and no longer see the PulishingToolsEx service at all from any endpoint. Want to make sure this is right, and we did not have an issue with the upgrade. Can you confirm publishingtoolsEX (And all Ex services) are no longer in either mananger or rest admin. We are assuming this is the case since your previous statement kind of alluded to that might be the direction in the future.

Re: Map service fails to publish in Pro 2.4

Thomas_Puthusserry — Fri, 02 Feb 2024 16:09:58 GMT

hi @JoshWhite Please could you give some help? I have a similar issue: CachingToolsEx is not listed under system folder. We are in 10.9. However it is listed in another deployment we have (same version 10.09)

You mentioned that: In fact, you have to start the service using ArcGIS Server Administrator Directory as opposed to Server Manager. Can you expand on this?

Thanks Thomas

Re: Map service fails to publish in Pro 2.4

JoshWhite — Fri, 02 Feb 2024 16:37:36 GMT

Well, that was about 4 1/2 years ago and I have totally changed my process to AGOL and Hosted Feature Services. If I remember correctly you have to log in as an admin to the ArcGIS Server Administrator. Server Manager wont let you see these two services. I'd encourage you to contact Support if you are currently struggling with ArcGIS for Server or whatever they are calling it these days.

Re: Map service fails to publish in Pro 2.4

Thomas_Puthusserry — Mon, 05 Feb 2024 10:29:51 GMT

Thanks @JoshWhite it seems that under version 10.9, the CachingToolsEx is listed under server/admin/services/System and will only listed under server/rest/services/System once that is started. Status can be viewed and can be started using the options:

Re: Map service fails to publish in Pro 2.4

MatthewStull1 — Tue, 01 Jul 2025 21:31:23 GMT

Republishing the "PublishingTools" and "PublishingToolsEx" services via the ArcGIS Server Administrator Directory fixed my issue. Thanks for the tips!