topic Re: Expired Licence removal in ArcGIS Pro Questions

Expired Licence removal

MichaelBolger — Thu, 10 Aug 2023 10:50:20 GMT

Hi,

I have admin access on our Arc Pro account.

I cannot assign add-ons licences to users. I believe it is because one of the add-on licences, which was assigned to a number of users is expired.

I've removed this expired licence from all the users, but is still says that 1 expired licence is assigned,

I can't see how to remove this last licence.

Any suggestions or solutions would be great.

Thanks,

Mick

Re: Expired Licence removal

GaryMorris2 — Thu, 10 Aug 2023 12:14:12 GMT

When you say you have admin access on your ArcPro account, do you mean you are an organizational admin?

Re: Expired Licence removal

MichaelBolger — Thu, 10 Aug 2023 12:27:00 GMT

Hi,

I have Org Admin, so I can add / edit / remove users. Assign add-ons / roles etc.

The Business Analyst add-on has expired, I've removed all the users with this add-on assigned. But it still says that 1 is assigned.
I cannot see who / where it is assigned to, so that I can remove it.

I currently cannot assign add-ons to new users. I think (hope) it is because there is one expired license still assigned to an account.

Thanks,

Mick

Re: Expired Licence removal

MichaelBolger — Thu, 10 Aug 2023 16:02:48 GMT

Hi,

Got the issue solved. There was on user still with an expired licence applied to them. But it wasn't showing in the filtered search. Had to manually search the 1k+ user list.

Thanks,

Mick

Re: Expired Licence removal

SamuelCanas — Fri, 18 Aug 2023 19:15:55 GMT

Hi Mick,

I´m glad you solved the issue! If this happens in the future, there might be a way to do it without having to check manually on the 1k+ user list. When managing the extension, you could try clicking on the option that says: "Manage all on page".

And then "Unassign members"

This action will apply to all the members whether is assign or unassign.

I hope this information can be helpful if situations like this happen on the future.

Have a great day ahead,

Samuel