topic Re: Cannot open map on Mobile in ArcGIS Pro Questions

Cannot open map on Mobile

globalnewsmap — Fri, 04 Aug 2023 22:05:09 GMT

Hello. I'm making a map showing languages spoken in Ireland. I used Arcgis Pro to made the map and I want to share it on Map Viewer.

The map ( https://globalnewsmap.maps.arcgis.com/apps/mapviewer/index.html?webmap=fb6fd2771b9e4937b0b10fae2ee2e... ) can be opened normally on PC, but when I try to open it on a mobile device, it just keeps showing "Loading...".

I assume this error occurs because my map has a large amount of data which is mostly about boundaries of Census Small Areas of Ireland.

Are there any way to load the datas sequentially? What I mean is that I wish only essential datas will be loaded on mobile at first in order to make it available and then if you enlarge the map later, the more accurate boundary datas will be loaded.

Re: Cannot open map on Mobile

David_McRitchie — Mon, 07 Aug 2023 16:22:49 GMT

I am not sure if this would be a data issue. It may depend on the mobile and its hardware.

I am getting an item does not exist error when accessing the map. Could we confirm the layers are set to public?

Many thanks,

David

Re: Cannot open map on Mobile

globalnewsmap — Mon, 07 Aug 2023 16:39:20 GMT

Thank you for the response.

I contacted Esri Korea and received an answer which solved my inquiry.

They told me my browser can be the source of the issue so I updated my browser and now I can access without any problem.

Now, I have an another issue. When I open the Map Viewer on my mobile device and click a polygon, I can only see the pop-up's title. How can I extend pop-up by default on Mobile?

Here is my another inquiry about the issue. https://community.esri.com/t5/arcgis-online-ideas/expand-pop-up-on-mobile-by-default/idi-p/1315943/highlight/true

Thank you.

Re: Cannot open map on Mobile

RichlandGIS — Mon, 07 Aug 2023 21:09:43 GMT

Click the up arrow on the right of the popup title to see the rest of the popup info.

Re: Cannot open map on Mobile

globalnewsmap — Tue, 08 Aug 2023 05:19:05 GMT

How can I set this expanded popup as default for mobile users?

Re: Cannot open map on Mobile

RichlandGIS — Tue, 08 Aug 2023 18:31:09 GMT

Missed the 'default' part of the question.

I'm not sure that you can. At least, I've never found a way around it.

Except, of course, get a larger device 🙂 I believe it determines the popup style based on the detected resolution.

In our office, when we cast to a larger monitor, it also gets 'confused' and gives us the collapsed, mobile style popup, even though casting from a desktop computer.