topic Re: ArcGIS Pro 2.3 random crashes in ArcGIS Pro Questions

ArcGIS Pro 2.3 random crashes

LeoLadefian5 — Wed, 30 Jan 2019 14:57:00 GMT

ArcGIS Pro 2.3 crashes without warning usually during processes like changing windows etc. No way to diagnose as no crash window comes up.

Re: ArcGIS Pro 2.3 random crashes

megan_r — Wed, 30 Jan 2019 15:49:58 GMT

Hello Leo,

Let's start by checking to see if any error reports were written on your machine as *.dmp files. These can typically be found at: C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports. If there are any crash reports here, feel free to attach them, as we may be able to extract some information from them.

Report software errors—ArcGIS Pro | ArcGIS Desktop

Also, can you just verify that your machine meets the minimum requirements with the Can You Run It? tool for ArcGIS Pro2.3.

Best,

Megan

Re: ArcGIS Pro 2.3 random crashes

LeoLadefian5 — Wed, 30 Jan 2019 19:34:09 GMT

No dmp files there, last one was on 1/7/2019

Re: ArcGIS Pro 2.3 random crashes

LeoLadefian5 — Wed, 30 Jan 2019 19:34:54 GMT

also, no dialog box appeared, the program just shut down without warning.

Re: ArcGIS Pro 2.3 random crashes

LeoLadefian5 — Wed, 30 Jan 2019 19:37:47 GMT

Re: ArcGIS Pro 2.3 random crashes

DeenaBowman — Wed, 30 Jan 2019 19:38:23 GMT

I had this happen several times - no dialog box, just the application closing. I subsequently reinstalled 2.2.4.

Re: ArcGIS Pro 2.3 random crashes

MichaelVolz — Wed, 30 Jan 2019 19:43:48 GMT

Leo and Deena:

Did these crashes occur for aprxs that were created in a previous version of Pro? Were the aprxs originally created by importing mxd files into the aprx?

Did these crashes occur for new aprxs that were never opened in any other version than 2.3?

Re: ArcGIS Pro 2.3 random crashes

DeenaBowman — Wed, 30 Jan 2019 19:47:00 GMT

Hi Michael,

I was using a project created in 2.2.4

Re: ArcGIS Pro 2.3 random crashes

KoryKramer — Wed, 30 Jan 2019 19:53:11 GMT

Leo, are you on a desktop or laptop?

Can you check your graphics card driver and update if possible?

Are your Display settings set to DirectX or OpenGL? If DirectX (which is the default) what happens if you switch to OpenGL?

Re: ArcGIS Pro 2.3 random crashes

KoryKramer — Wed, 30 Jan 2019 19:55:17 GMT

Deena, do you have any .dmp files in the location referenced by Megan Rohrer‌ above?

C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports.

If you do will you please send them to me at kkramer@esri.com ?

You can tell which are from Pro 2.3 in the filename:

Re: ArcGIS Pro 2.3 random crashes

MalcolmMeyer2 — Thu, 31 Jan 2019 19:44:54 GMT

What a productive afternoon.

Adding a file to a map.

Feature dataset created in ArcGIS Desktop in WGS84 projection - multi-part polygon.

Re: ArcGIS Pro 2.3 random crashes

ZacharyHart — Fri, 01 Feb 2019 13:00:48 GMT

I was attempting to save a project and the application crashed. I never really had this problem...not for several versions at least.

Re: ArcGIS Pro 2.3 random crashes

KoryKramer — Fri, 01 Feb 2019 14:57:56 GMT

Malcolm,

Sorry that you experienced a crash. I just tried adding a feature dataset in WGS84 with a multipart polygon in it to Pro and it didn't crash. Is what you're experiencing consistent? Do you have data that causes the crash to happen repeatedly?

Any additional details/steps or data would be great so that we could pass it along to dev teams.

Thank you!

Re: ArcGIS Pro 2.3 random crashes

MalcolmMeyer2 — Fri, 01 Feb 2019 15:16:49 GMT

That’s really it. My initial ideas –

· Projection transformations – Are transformations global or unique to each map? How can I check on the transformation settings if global?

· Corrupt data

Tried creating a new Feature Dataset in WGS84 in Pro, same thing - See gif.

Also on first run after a computer restart ArcPro sometime immediately crashes, separate issue probably.

Re: ArcGIS Pro 2.3 random crashes

KoryKramer — Fri, 01 Feb 2019 15:21:25 GMT

Can you send me screenshots of the map properties Coordinate System and Transformation?

Re: ArcGIS Pro 2.3 random crashes

MalcolmMeyer2 — Fri, 01 Feb 2019 15:34:13 GMT

My working data is in FIPS 3402. I then export this to geojson with no transformation and the only way to do that using Feature to JSON in Pro is to first export it to WGS84 (with no transformation applied, I know I know…). In ArcMap no transformation is applied by default, so until I get all my data transformed properly, I do not want to apply a transformation. I have had trouble with this not applying transformations method to my data in past versions of Pro before, I think I setup a custom ‘no transformation’, but then I just stopped using Pro a few months back for this data so I’m not sure if this worked or not.

Re: ArcGIS Pro 2.3 random crashes

MitchHolley1 — Fri, 01 Feb 2019 15:51:58 GMT

I can second this. I was editing Layout elements/legend the other day and 2.3 crashed on me several times. No error or warning screen popped up either.

Re: ArcGIS Pro 2.3 random crashes

KoryKramer — Fri, 01 Feb 2019 17:43:58 GMT

I've tried again, set the map to FIPS 3402

No transformation (no data in map yet)

When I add GCS WGS 84 data multipart polygon feature class, no crash.

But I see that a transformation is automatically applied:

Does the crash you're seeing happen with any data? Or only this specific data?

If specific, is it possible to share it for the purposes of isolating the cause of the crash?

kkramer@esri.com

Re: ArcGIS Pro 2.3 random crashes

MalcolmMeyer2 — Fri, 01 Feb 2019 18:28:50 GMT

Any data, well one other dataset. Let me try with a brand new geodb created in pro plus new data plus new wgs84 feature dataset.

Re: ArcGIS Pro 2.3 random crashes

MichaelVolz — Mon, 04 Feb 2019 18:39:05 GMT

Deena:

I guess you have reverted back to Pro 2.2.4 at this time. I have a follow-up question on your workflow for aprx files that you were working on and saved as Pro 2.3 version. Were you able to open an aprx saved as Pro 2.3 in Pro 2.2.4 or did you need to either re-create the aprx or retrieve it from your org's backup system?