topic Re: ArcGIS Pro Crash - Suspected Windows Update in ArcGIS Pro Questions

ArcGIS Pro Crash - Suspected Windows Update

EdDempsey — Fri, 12 Jan 2018 14:35:55 GMT

This morning I awoke to several users saying that ArcGIS Pro will not open. It crashes immediately at the "Initializing..." point of the splash screen. Windows update ran on all 3 machines last night, see those updates below.

I have confirmed on a machine that did not receive these updates that ArcGIS Pro is still running correctly, so I would assume that rules out any issues with our License Manager.

Has anyone else experienced this today?

Re: ArcGIS Pro Crash - Suspected Windows Update

DanPatterson_Retired — Fri, 12 Jan 2018 14:49:28 GMT

My updates list from today caused no issue but I am using Windows 10 and some on your list don't appear on mine

Re: ArcGIS Pro Crash - Suspected Windows Update

George_Thompson — Fri, 12 Jan 2018 14:53:28 GMT

Can you roll back the updates to see which one is causing the issue?

You may want to open a new Support case and work with an analyst to determine the issue. There have been some issues with a MS update: Meltdown and Spectre Processor Vulnerabilities | ArcGIS Blog

Re: ArcGIS Pro Crash - Suspected Windows Update

EdDempsey — Fri, 12 Jan 2018 15:07:01 GMT

Thanks for the tip, George. I rolled back KB4055002 and now it's running again. May drop a line to support if this is a true conflict.

Re: ArcGIS Pro Crash - Suspected Windows Update

George_Thompson — Fri, 12 Jan 2018 15:16:13 GMT

Hi Ed - That KB you listed above is not in the screenshot?

Update: I do see that KB4055002 seems to include the KB's listed above, correct?

https://support.microsoft.com/en-us/help/4055002/description-of-the-security-and-quality-rollup-for-the-net-framework-4

Re: ArcGIS Pro Crash - Suspected Windows Update

DanPatterson_Retired — Fri, 12 Jan 2018 15:23:00 GMT

https://support.microsoft.com/en-ca/help/4055002/description-of-the-security-and-quality-rollup-for-the-net-framework-4 if that is the number... which is why my install wasn't affected

Re: ArcGIS Pro Crash - Suspected Windows Update

EdDempsey — Fri, 12 Jan 2018 15:24:10 GMT

My screenshot above was from:

Control Panel\All Control Panel Items\Windows Update\View update history

Yet when I went to Control Panel\All Control Panel Items\Program and Features\Installed Updates, there were two updates installed yesterday under .NET Framework 4.7.1. One was KB4055002, the other KB4054852. I tried KB4055002 first and it worked.

Re: ArcGIS Pro Crash - Suspected Windows Update

George_Thompson — Fri, 12 Jan 2018 15:24:43 GMT

Roger that, thanks!

Re: ArcGIS Pro Crash - Suspected Windows Update

RandallWilliams — Fri, 12 Jan 2018 16:01:28 GMT

Hi Ed, thanks for reporting this issue. I've reproduced this issue in house on a Windows 2008 r2 machine.

Steps are:

1. install .net 4.7.1

2. Install KB KB4055002

If earlier versions of .net are installed, KB4055002 doesn't impact PRO.

I've reported this issue to Esri Development.

Re: ArcGIS Pro Crash - Suspected Windows Update

RandallWilliams — Fri, 12 Jan 2018 16:28:35 GMT

While I'm unsure at this point, I think this issue may be related to the MS notice regarding the .net 4.7.1 security rollup.

https://blogs.msdn.microsoft.com/dotnet/2018/01/09/net-framework-january-2018-security-and-quality-rollup/

"Please avoid installing this update on Windows 7 or Windows Server 2008 R2. See .NET Framework January 2018 Rollup Known Issue KB4074906 – “TypeInitializationException” or “FileFormatException” error in WPF applications for more information. More information will be provided here when a fix is made available."

Will follow up.

Re: ArcGIS Pro Crash - Suspected Windows Update

RandallWilliams — Fri, 12 Jan 2018 17:31:09 GMT

Analysis of the crash dump generated shows the crash is indeed WPF related and is a TypeInitializationException as Microsoft's makes in their statement.

Re: ArcGIS Pro Crash - Suspected Windows Update

RionaAskara — Tue, 16 Jan 2018 18:59:01 GMT

Thanks Randall.

I'm going to try workaround 3 to solve this problem but I have to obtain admin permission to do this first. It would be great if Esri could provide a built-in solution soon.

Workaround 3 - Replace GlobalUserInterface.CompositeFont

Replace corrupted font file with correct version.

Download GlobalUserInterface.CompositeFont (default download for Windows 7 is %USERPROFILE%\Downloads).

Open cmd and navigate to %windir%\Microsoft.NET\Framework\v4.0.30319\WPF\Fonts and run:
xcopy /y %USERPROFILE%\Downloads\GlobalUserInterface.CompositeFont .
(or copy and paste the GlobalUserInterface.Composite file through Windows Explorer to %windir%\Microsoft.NET\Framework64\v4.0.30319\WPF\Fonts)

Open cmd and navigate to %windir%\Microsoft.NET\Framework64\v4.0.30319\WPF\Fonts and run:
xcopy /y %USERPROFILE%\Downloads\GlobalUserInterface.CompositeFont .
(or copy and paste the GlobalUserInterface.Composite file through Windows Explorer to %windir%\Microsoft.NET\Framework64\v4.0.30319\WPF\Fonts).

Re-launch WPF application.

Reboot machine and re-launch application if you still have trouble.

Re: ArcGIS Pro Crash - Suspected Windows Update

MichaelVolz — Tue, 16 Jan 2018 19:09:35 GMT

Does this issue only impact Windows 7 machines and not Windows 10 machines?

Re: ArcGIS Pro Crash - Suspected Windows Update

RionaAskara — Tue, 16 Jan 2018 19:11:05 GMT

I suspect so. That was the case when this happened with v 1.3.

I'm running Windows 7 SP1. Are you having a similar problem in Windows 10?

Re: ArcGIS Pro Crash - Suspected Windows Update

MichaelVolz — Tue, 16 Jan 2018 19:16:08 GMT

I'm just trying to be pro-active as my org will probably only utilize Pro on Windows 10 machines, so if it only occurs on Windows 7 then I should be good to go (Although my org usually tests Windows Updates on a test machine to check for bugs before releasing Windows updates to general users).

Re: ArcGIS Pro Crash - Suspected Windows Update

RandallWilliams — Tue, 16 Jan 2018 19:17:40 GMT

I would follow Microsoft's advice and avoid installing the bad patch until Microsoft releases an updated version. Microsoft states:

Please avoid installing this update on Windows 7 or Windows Server 2008 R2

Re: ArcGIS Pro Crash - Suspected Windows Update

RionaAskara — Tue, 16 Jan 2018 19:22:33 GMT

Like so many other things on my machine, this is out of my control. The update was installed as a matter of course by IT and I probably won't convince them to uninstall it. GIS folk are the poop disturbers according to most IT departments... Until then it's back to ArcMap for me.

Re: ArcGIS Pro Crash - Suspected Windows Update

MichaelVolz — Wed, 17 Jan 2018 20:01:22 GMT

Would anyone know if this Windows update has the same negative impact on Pro in Windows 7 if you have the latest Pro 2.1 version installed?

Re: ArcGIS Pro Crash - Suspected Windows Update

BrianFausel — Thu, 18 Jan 2018 20:03:01 GMT

I encountered the same crash today with these CPU specs:

- Windows 7 SP1 64-bit

- .NET Compact Framework 2.0 SP2 and 3.5

- .NET Framework 4.7.1

- Recent MS updates KB3186497, KB4033342, KB4055532

Re: ArcGIS Pro Crash - Suspected Windows Update

BrianFausel — Thu, 18 Jan 2018 20:04:19 GMT

Yes it does seem to affect Pro 2.1 as well, I saw the crash in Pro 2.0 and then thought perhaps the upgrade would help. It did not, same crash in 2.1.