topic Re: ArchGIS Pro Crashes on Startup in ArcGIS Pro Questions

ArchGIS Pro Crashes on Startup

ayeshaiqbal — Mon, 12 Jun 2023 02:47:58 GMT

I have installed the program on two different computers that meet the requirements but when I reach the login page and enter my credentials, the program just closes and gives no other indication as to why. I have tried uninstalling and reinstalling as well as inputting the website into my trusted sites.

Re: ArchGIS Pro Crashes on Startup

DanPatterson — Mon, 12 Jun 2023 06:49:44 GMT

did you follow all the instructions here?

Problem: ArcGIS pro Freezes on the Initializing Screen before the Sign in Dialog Box Displ (esri.com)

Re: ArchGIS Pro Crashes on Startup

MapGrrl — Sat, 17 Jun 2023 00:24:39 GMT

Just want to follow up on my student's post (awesome work reaching out to the community @ayeshaiqbal !)

After uninstalling Adobe tools, she was able to log in without issue.

I hope she'll follow up once she tries to install Adobe Products again, to see if the crash still occurs.

Thought the team would like to know... who's in charge of Pro these days, @DanPatterson ? Is it @KoryKramer still?

Re: ArchGIS Pro Crashes on Startup

DanPatterson — Sat, 17 Jun 2023 03:03:31 GMT

What was the order of the software installation on the working vs failed machine?

Pro, Adobe

Adobe, Pro

might be useful.

As for Pro advocacy, Kory would still be the best contact

Re: ArchGIS Pro Crashes on Startup

MapGrrl — Sat, 17 Jun 2023 03:09:12 GMT

Good call! She just installed Pro so I'm assuming Adobe was on there first. I'll update when she reinstalls Adobe.

Re: ArchGIS Pro Crashes on Startup

KoryKramer — Wed, 21 Jun 2023 15:06:56 GMT

@ayeshaiqbal @MapGrrl can you go to C:\Users\<username>\AppData\Local\ESRI\ErrorReports and send us the .dmp files? We'll need to analyze them to understand what the crash is first and go from there.

You can send them to me at kkramer@esri.com

Thanks

cc @AmeliaBradshaw