topic Re: Backup In Progress impeding work 2.9.2 in ArcGIS Pro Questions

Backup In Progress impeding work 2.9.2

JonHoch — Mon, 21 Mar 2022 23:07:20 GMT

ArcPro has begun stalling while doing it's regular back up; I believe since I updated to 2.9.2.

The Help file mentions, "The backup process does not interrupt your work or slow down the performance of ArcGIS Pro", but I would beg to differ as I am reoccurringly in a stalled state of not being able to select layers and other functionality and get frustrated and look up and sure enough [Backup in progress].

The default was 5 minutes so I changed to 10minutes but it's still annoying that things pause every 10minutes to do a backup that isn't supposed to interrupt your work...

Anyone else with that issue?

Re: Backup In Progress impeding work 2.9.2

DanPatterson — Mon, 21 Mar 2022 23:39:04 GMT

Since the backup is limited in what it backs up...

Save a project—ArcGIS Pro | Documentation

The next time this happens, go to your project's backup folder (ie C:\Path\To\Your\Project\.backup) and see what the size is. You have to do this when the project is actually alive and running and slow.

Re: Backup In Progress impeding work 2.9.2

CMV_Erik — Wed, 23 Mar 2022 16:06:59 GMT

I have the same issue in 2.9.1. I've been dealing with lags for a while in big projects, but I've only recently noticed the "Backup in Progress" message in the title bar. Since the backup essentially locks me out of the app while it's occurring, I think the backup frequency should be "x minutes from end of last backup" rather than "every x minutes"

Re: Backup In Progress impeding work 2.9.2

mcguerd — Mon, 02 May 2022 12:17:09 GMT

Definitely notice a big slow down. I can move the screen around but not interact. Changed mine to 10 minutes and it seems a little better…at least I am not seeing the “backing up map” message at the top of the screen. Notice that there is also a lot of action with the ‘Microsoft Edge-viewer’ that is new on 2.9 as well although not too sure what it is doing.:kissing_cat_face:

Re: Backup In Progress impeding work 2.9.2

KellyWright — Mon, 23 May 2022 13:41:35 GMT

Also having this issue; more prevalent when working via VPN. ArcGIS Pro becomes unresponsive and even though the project is only 2.8 MB it is taking upward of 5 minutes to "backup." I set the backup interval to 10 minutes and 5 minutes are being used every time. This is bordering on the ridiculous. Current version 2.9.2; no other performance issues over internet/intranet.

Apologies if I replied to the wrong message in thread.

Re: Backup In Progress impeding work 2.9.2

JakeCoC — Wed, 03 Aug 2022 14:30:07 GMT

I upgraded to 3.0 and see this happening. I also noticed McAfee is simultaneously consuming a lot of resources.

Re: Backup In Progress impeding work 2.9.2

Anonymous User — Wed, 28 Sep 2022 20:32:43 GMT

I had to turn my backups off completely-- I couldn't save the project and couldn't do any work because 'a lock could not be obtained' on the mosaic dataset I was working with.

Re: Backup In Progress impeding work 2.9.2

ArianaToth — Mon, 03 Oct 2022 22:22:27 GMT

I'm also experiencing this problem. I just updated from 2.9.x to 3.0.2 and that's when it started for me.

Re: Backup In Progress impeding work 2.9.2

JackFanZhang — Sun, 16 Oct 2022 15:28:38 GMT

I have to turn off the backup option, hi ESRI, your ArcGIS Pro is a joke.

Re: Backup In Progress impeding work 2.9.2

Lloyd_Moyo — Tue, 15 Nov 2022 08:52:13 GMT

Hello experiencing the same problem.How do i turn it off completely?

Re: Backup In Progress impeding work 2.9.2

JonHoch — Tue, 15 Nov 2022 16:38:55 GMT

Go to Project, Options, under Application --> General, Project Recovery, uncheck create a backup.

Re: Backup In Progress impeding work 2.9.2

Robert_LeClair — Tue, 15 Nov 2022 17:29:43 GMT

On the internals, I've read a few support cases that describe this behavior. What seemed to work to resolve this issue were the following items - NOTE - before attempting these steps ensure you are not using an offline license of ArcGIS Pro.

1. Run a repair of ArcGIS Pro
- Close all ESRI programs.
- Go to the Control Panel > Programs > Uninstall a program
- Right-click ArcGIS Pro > Uninstall/Change
- Navigate through the wizard and select the option to 'Repair'
- Next through the dialog until you Finish
- Launch ArcGIS Pro and attempt to reproduce the behavior. If the issue persists, proceed to the next step. If not, stop here.

2. Reset Esri folders on user profile
- Close all ESRI programs.
- Navigate to "C:\Users\%username%\AppData\Roaming"
*AppData folder is hidden by default. If AppData is not available, you need to click Organize > Folder and search options > View > Under "Hidden files and folders" > Check Show hidden files, folders and drives.
- Rename the Esri folder to Esri_Old.
- Navigate to "C:\Users\%username%\AppData\Local\ESRI"
- Rename the file ArcGISSettings.XML file to ArcGISSettings_old.xml
- Rename the folder ArcGISPro.exe_URL_(long alpha numeric string) folder to ArcGisPro.exe_url_old

3. Reset the Esri folder in the Registry.
*Important: These steps tell you how to modify the registry. Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow the steps carefully or have your IT assist you.
- Go to windows Start menu and type 'regedit' in the search box and hit enter. This should open the Windows registry editor
- Once in the Registry Editor, navigate to the following directory (look on the left-hand panel of the window) HKEY_CURRENT_USER\Software.
- Rename the ESRI folder to ESRI_Old

Hope this helps resolve the issue!

Re: Backup In Progress impeding work 2.9.2

MichaelDavis3 — Sun, 04 Dec 2022 18:01:42 GMT

Are there any plans to address this with a bug fix? We are experiencing this across 2.8/2.9 version of Pro and we have 1,000+ users to support.

Re: Backup In Progress impeding work 2.9.2

JackFanZhang — Sun, 04 Jun 2023 11:27:42 GMT

Thank you Robert for the patch. However, I have to say I wouldn't try it as I don't have the admin right on my work computer to play around with reg editor etc, nor our ICT team would be happy with it. It is ESRI's responsibility to get this fixed properly for such expensive software. The issue has been there for so long and for so many of their users.

Re: Backup In Progress impeding work 2.9.2

Robert_LeClair — Mon, 05 Jun 2023 15:30:03 GMT

You're welcome Jack. Understand about not having ADMIN rights on your PC for regedit modifications. You can rename the ESRI folders in your user profile without ADMIN rights, so it's worth a try.

I understand the impact this is having on your users workflows. As I work in Training Services, I do not have much sway with the ArcGIS Pro Development Team, but I would highly advise calling Esri Support Services to log this incident. This provides an opportunity for the Support Team to research the issue, log a bug, and address it with a future update. I'm only seeing 4 incidents logged with Support Services with no response from the customer nor any logged bug reports. We do try very hard to catch every bug and address many of them with every patch update.

Re: Backup In Progress impeding work 2.9.2

BrianCohenTNC — Fri, 16 Jun 2023 17:07:36 GMT

Try clearing your Display Cache (Project - Options - Display...). It may not be the issue, but it might help. It seemed to help in my case.

Re: Backup In Progress impeding work 2.9.2

Geobunga — Thu, 27 Jun 2024 23:27:09 GMT

This has happened intermittently at my company for quite some time. It especially happens for larger and older projects, though there doesn't seem to be a rhyme or reason. It is still happening on version 3.3.0 and really puts a wrench in our workflows and slows us down. Has anyone from Esri acknowledged this issue or provided help to anyone to diagnose the problem and find a fix? Most of the time once a project starts doing this we have to create a new one, which is not ideal once it turns into 3 or 4 different Pro projects for a single work project.

Re: Backup In Progress impeding work 2.9.2

Robert_LeClair — Fri, 28 Jun 2024 15:11:05 GMT

@Geobunga - sorry you're experiencing this freezing issue as well. You mention that it's intermittent and seems to be with larger and/or older projects. Question for you - is the ArcGIS Pro project stored on a network drive or is it local? One thing to test is to create an ArcGIS Pro project file (*.ppkx) and then extract that to a local drive. Then test to see if the "backup in progress" latency returns or not. Keep in mind this is a complete copy of the original project but everything is "current" with regards to release.

Re: Backup In Progress impeding work 2.9.2

Geobunga — Fri, 28 Jun 2024 17:40:17 GMT

Hi Robert, thanks for the prompt response. Much of the time we have this problem the projects are stored on a network drive, however this particular project is saved on my PC's local C: drive including all the data. The computer was purpose-built for photogrammetry and 3D modeling/analysis last November so hardware should not be a limiting factor (Samsung 990 Pro SSD,13th gen Core i9, Nvidia RTX 4090,128GB RAM). Given it is already on the local drive, is it still worth saving a copy to see if it fixes the issue?

I have done quite a bit of geoprocessing in this project over the last few months and there are quite a few large layers. Most are turned off in the open map frame and the project's aprx is only 499KB. The project was working fine until about a week ago when it suddenly started hanging up while the backup in progress message is showing, as well as when I manually save the project.

Re: Backup In Progress impeding work 2.9.2

Robert_LeClair — Fri, 28 Jun 2024 20:10:25 GMT

You're welcome. So it may be something of note - you mentioned you've done a lot of GP in the project. Sometimes clearing the GP History helps with strange errors. You can do this by going to the Analysis tab->Geoprocessing group and History. This opens the History tab. Select all GP tools run and delete them. Then test the backup in progress again. Does it still hang?