topic Re: Inquiry - Locate Greyed Out in ArcGIS Pro Questions

Inquiry - Locate Greyed Out

Violante — Tue, 22 Jun 2021 19:34:40 GMT

I have been searching on this board, the web and within documentation and I cannot figure out why the "Locate" button is greyed out. I don't remember this being the case before. I am sure it is something very simple but I can't seem to find it.

Re: Inquiry - Locate Greyed Out

Waffle_House — Tue, 22 Jun 2021 21:47:12 GMT

@Violante Do you maybe not have ArcGIS World Geocoding Service permission?

If you click the drop-down arrow under the binoculars, can you use the "Layer Search" functionality?

Re: Inquiry - Locate Greyed Out

ShanaBritt — Thu, 01 Jul 2021 22:59:21 GMT

@Violante If your Locate button is grayed out or disabled like in the image below, make sure you have a map open in the project. Below I do not have a Map or Layout view open in the project. The locate pane requires a map as the results will add a graphic to the map if using the Locate tab and if you are searching for features in a layer, the layer needs to be added to a map. For more info about what you can do in the Locate pane see https://pro.arcgis.com/en/pro-app/latest/help/data/geocoding/find-places-on-the-map.htm

Re: Inquiry - Locate Greyed Out

Waffle_House — Tue, 06 Jul 2021 18:32:26 GMT

@Violante did you figure this out?

Re: Inquiry - Locate Greyed Out

BarryKeight — Fri, 13 May 2022 08:14:51 GMT

This sometimes happens to me, even after it has been working fine previously. I have to close the map and reopen it for it to become available again.

Re: Inquiry - Locate Greyed Out

ShanaBritt — Thu, 02 Jun 2022 14:04:04 GMT

Are you signed into arcgis.com as the active portal or are you signed into your organizations Enterprise portal? Does this behavior occur when the active view is a map view or when the active view is a table or layout view?

Re: Inquiry - Locate Greyed Out

BarryKeight — Mon, 06 Jun 2022 13:15:51 GMT

The few times it has happened have been just after I've open ArcPRO directly into a project that has a map open by default. I am normally signed into AGOL, with the option to switch to my portal account, and has only happened when only a map is open and no tables.

Once I close Pro or just the map and reopen them, it is al working fine. It is seems like the locate tool just fails to load.

Re: Inquiry - Locate Greyed Out

ShanaBritt — Mon, 06 Jun 2022 16:37:24 GMT

1. Does it happen when creating a new project using the map template?

2. Does it happen when creating a new project using the catalog template then inserting a map?

The locate pane is tied to the map, a locator needs to be added or loaded into the project in order to use the Locate pane. If the locators from the portal have not fully loaded in the project and the Locate pane was the last active window, the pane will not be available until the locators are loaded. In the Catalog pane under the Locators group you can see the locators that have been loaded and if you right-click the group there is an option to refresh the locators. I'm curious if you refresh the locators when you see the disabled Locate button behavior if that makes the button enabled instead of having to restart the ArcGIS Pro session.

Re: Inquiry - Locate Greyed Out

BarryKeight — Tue, 07 Jun 2022 07:42:37 GMT

Each time this has happened it has been in a work area that I have been using for weeks with no issues, so it is not due to a new map or project.

Should it happen again I will try re-loading the locators to see if that works before trying to re-load the map.

Re: Inquiry - Locate Greyed Out

JasonBritton1 — Fri, 14 Apr 2023 12:46:10 GMT

I have been having this issue for the last 3 weeks. There is no rhyme or reason to it. Sometimes it happens in a map that I've been working in with no issue and then all of the sudden it just won't work. Other times its on startup. It always is fixed by closing and relaunching the program. Its annoying as **bleep**.

Re: Inquiry - Locate Greyed Out

ShanaBritt — Fri, 14 Apr 2023 15:54:51 GMT

@JasonBritton1

Are you signed into arcgis.com as the active portal or are you signed into your organizations Enterprise portal?

Do you have any additional locators that are automatically loaded when signed into your active portal?

What version of ArcGIS Pro are you using?

Have you lost internet access when the Locate button is disabled?

Are there other portal related buttons that are also grayed out like on the sharing ribbon?

Re: Inquiry - Locate Greyed Out

JasonBritton1 — Fri, 14 Apr 2023 15:58:33 GMT

Signed into Enterprise and using the latest version of Pro. No other additional locators - just the world geocoder and no loss of internet access. Sometimes the measure tool will grey out as well.

Re: Inquiry - Locate Greyed Out

SarahReasbeck — Thu, 18 May 2023 14:02:39 GMT

Did we figure out the reason for this yet and how to fix it? Ive been struggling for the last few days since I updated my pro to 3.1 to get my locators to work again. Everything is greyed out and the option to add a locator is also grey so Im stuck.

Re: Inquiry - Locate Greyed Out

ar_tw — Thu, 20 Jul 2023 04:21:35 GMT

We've only just installed 3.1.2 on our VMs. Users report the locate button is 'randomly' greyed out, but have found that if they open a project - they can swap between Portals (Enterprise to AGOL) to force it to 'recheck' the locator.

Re: Inquiry - Locate Greyed Out

Dr_Jason_VanHorn — Tue, 03 Oct 2023 17:28:32 GMT

I have had the same problem with a student in my lab. He has AGOL licensed through our Organizational Enterprise account. When he is logged into ArcGIS Pro 3.12 with the Organizational account, he does not have the Inquiry/What'sUp/Locate ability (all greyed out). When I asked him to log out of the organizational account, he immediate had all of them working. I checked the parameters of his Organizational account and nothing is wrong or licensed incorrectly. He has identical parameters as all the rest of my students who are able to use this functionality.

Re: Inquiry - Locate Greyed Out

JasonBritton1 — Thu, 26 Oct 2023 18:59:49 GMT

I have founded if I switch my active portal from enterprise to AGO it restores access to the tool, however when switching back to enterprise the functionality seems to be limited.

Re: Inquiry - Locate Greyed Out

DylanCook — Wed, 14 Feb 2024 14:49:11 GMT

I am also coming into this problem. The locate button always works on startup and has never been an issue since I started using this script to query attribute data. When I go to the catalog and right click the locators the button to refresh is also grayed out and the loading circle continuously spins. The problem always solves itself when I close out of my project and open it back up. I don't know what it is about the code but it basically stops the locators from working. HELP

Re: Inquiry - Locate Greyed Out

JasonBritton1 — Wed, 14 Feb 2024 14:53:22 GMT

I found if I switch the active portal to AGO and then back to the enterprise portal it will make the tool available again.