topic Re: ARCGIS Pro crashes when browse/folder button pushed in ArcGIS Pro Questions

ARCGIS Pro crashes when browse/folder button pushed

JimCrotteau — Wed, 29 Mar 2023 18:38:56 GMT

I just purchased an individual license for ARCGIS Pro 3.1 and installed it on my machine. I started to go through the tutorials available and ran into the above problem - every time I push the browse/folder button the program crashes. Needless to say, that problem makes my purchase useless. Here are a couple of screen captures to illustrate.

This one occurs when I tried to change the default location for projects.

(view in My Videos)

And this one occurs when I try to add folders to a project.

(view in My Videos)

Any help would be greatly appreciated

Jim Crotteau

Re: ARCGIS Pro crashes when browse/folder button pushed

ArmstKP — Thu, 30 Mar 2023 03:55:26 GMT

The same thing happens to me when making folder connection in 3.1.

Re: ARCGIS Pro crashes when browse/folder button pushed

ChrisUnderwood — Thu, 30 Mar 2023 16:43:44 GMT

Thanks for posting the videos. I followed what you did but I did not see any problems.

What version of Windows have you installed ArcGIS Pro on to ?

Re: ARCGIS Pro crashes when browse/folder button pushed

JimCrotteau — Thu, 30 Mar 2023 18:21:47 GMT

Edition Windows 11 Home
Version 22H2
Installed on ‎11/‎22/‎2022
OS build 22621.1413
Experience Windows Feature Experience Pack 1000.22639.1000.0

That's from the Windows System menu. I have the most up to date video drivers. Need any more info?

Re: ARCGIS Pro crashes when browse/folder button pushed

VaibhavS — Fri, 31 Mar 2023 06:39:02 GMT

Hi @JimCrotteau

I tried following your steps however, could not reproduce the issue in ArcGIS Pro 3.1 (Windows 10). To get more information, we can check the crash dump files.

Where are the ArcGIS crash dump files saved when an error report is generated?

https://support.esri.com/en-us/knowledge-base/faq-where-are-the-arcgis-crash-dump-files-saved-when-an-000011589

We can also set up sdeintercepts to get in depth information.

Set up an SDEINTERCEPT log file on a client machine for ArcGIS Desktop and ArcGIS Server

https://support.esri.com/en-us/knowledge-base/how-to-set-up-an-sdeintercept-log-file-on-a-client-mach-000014807

Thanks,

Vaibhav

Re: ARCGIS Pro crashes when browse/folder button pushed

JimCrotteau — Fri, 31 Mar 2023 16:17:29 GMT

As best I can determine, I am enclosing the two dump files related to the screen captures in my original post.

I do not seem to be able to attach the dump files to this post. Can you tell me how to get them to you?

I will also look at the post you sent regarding sdeintercepts.

Re: ARCGIS Pro crashes when browse/folder button pushed

JimCrotteau — Fri, 31 Mar 2023 17:35:29 GMT

I followed the directions in the sdeintercept post you sent and recreated the crash scenario. There were no files created in the \temp\sde_client directory.

Re: ARCGIS Pro crashes when browse/folder button pushed

VaibhavS — Mon, 03 Apr 2023 04:44:17 GMT

The files should have been created. Can you try to set the variables again? You can attach the dump files in a zipped folder to your post. I can try to analyze them.

I would also suggest to check the memory used by the application while browsing the directory. Also check if any drivers could be upgraded (especially graphics drivers).

Re: ARCGIS Pro crashes when browse/folder button pushed

JimCrotteau — Mon, 03 Apr 2023 17:09:18 GMT

I set the variables two more times, recreated the program crashes and checked the temp\sde-client directory. There were no files in the directory.

I have attached a zip file of the two dump files related to the crashes in my original message.

Thanks for your help.

Re: ARCGIS Pro crashes when browse/folder button pushed

JimCrotteau — Mon, 03 Apr 2023 17:13:23 GMT

I do not know what you mean by "check the memory used by the application while browsing the directory." The program crashes as soon as the dialog box appears as can be seen in the screen captures I sent previously. I am not able to "browse the directory." All my drivers, particularly the graphics driver, are up to date.

Thanks.

Re: ARCGIS Pro crashes when browse/folder button pushed

JimCrotteau — Fri, 07 Apr 2023 20:57:26 GMT

Just to finish this topic, it turns out that the Roxio CD burner does something with the file system and conflicts with ArcGIS Pro. Once I uninstalled the Roxio program, I was able to use ArcGIS Pro normally.

Re: ARCGIS Pro crashes when browse/folder button pushed

KoryKramer — Wed, 29 Nov 2023 19:12:37 GMT

@JimCrotteau do you have details on what Roxio product you had installed that was conflicting with ArcGIS Pro? Thank you!