https://community.esri.com/t5/arcgis-pro-questions/always-blue-screen-when-opening-arcgis-pro/m-p/1266196#M66467 <P>Enrico - I wonder if you have 2 display adaptors and they're conflicting causing the BSOD.&nbsp; You can read more about this <A href="https://support.esri.com/en/technical-article/000013717" target="_self">here</A> - it's an old ArcMap article but have been observed in ArcGIS Pro as well.</P> Thu, 09 Mar 2023 20:58:28 GMT Robert_LeClair 2023-03-09T20:58:28Z https://community.esri.com/t5/arcgis-pro-questions/always-blue-screen-when-opening-arcgis-pro/m-p/1265989#M66438 <P>Whenever I use ArcGIS Pro for 10-15 minutes, my laptop gets a blue screen with the stop code "<STRONG>system_thread_exception_not_handled</STRONG>". This is the first error I've experienced when using ArcGIS Pro. As seen in the photo below, the error is <STRONG>nvlddmkm.sys</STRONG>.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20230305_175351.jpg" style="width: 999px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/64815iD8AA6DA6E5FDF840/image-size/large?v=v2&amp;px=999" role="button" title="20230305_175351.jpg" alt="20230305_175351.jpg" /></span></P><P>The funny thing is that this error only occurs when I open ArcGIS Pro. This error doesn't appear when I open other software for hours.</P><P>I've tried uninstalling the NVIDIA driver with <STRONG>DDU (Display Driver Uninstaller)</STRONG> in Safe Mode and reinstalling the driver, but the error persists. Apart from that, I have also uninstalled and reinstalled ArcGIS Pro. I still get the blue screen.</P><P>I'm using the latest ArcGIS Pro version 3.1. Attached is information about my laptop's OS, display driver, and NVIDIA driver.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-03-09 214521.jpg" style="width: 743px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/64814iD0D4DC9202B20CDE/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-03-09 214521.jpg" alt="Screenshot 2023-03-09 214521.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-03-09 214535.jpg" style="width: 745px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/64812i6FD84DEE7159B5C2/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-03-09 214535.jpg" alt="Screenshot 2023-03-09 214535.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-03-09 214545.jpg" style="width: 743px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/64813i544578D0B71326D8/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-03-09 214545.jpg" alt="Screenshot 2023-03-09 214545.jpg" /></span></P><P>Any solution to solve this error?</P> Thu, 09 Mar 2023 14:59:14 GMT https://community.esri.com/t5/arcgis-pro-questions/always-blue-screen-when-opening-arcgis-pro/m-p/1265989#M66438 EnricoGracia 2023-03-09T14:59:14Z https://community.esri.com/t5/arcgis-pro-questions/always-blue-screen-when-opening-arcgis-pro/m-p/1266196#M66467 <P>Enrico - I wonder if you have 2 display adaptors and they're conflicting causing the BSOD.&nbsp; You can read more about this <A href="https://support.esri.com/en/technical-article/000013717" target="_self">here</A> - it's an old ArcMap article but have been observed in ArcGIS Pro as well.</P> Thu, 09 Mar 2023 20:58:28 GMT https://community.esri.com/t5/arcgis-pro-questions/always-blue-screen-when-opening-arcgis-pro/m-p/1266196#M66467 Robert_LeClair 2023-03-09T20:58:28Z