topic Colleague cannot log in into ArcGIS Pro in ArcGIS Pro Questions https://community.esri.com/t5/arcgis-pro-questions/colleague-cannot-log-in-into-arcgis-pro/m-p/1265883#M66419 <P><SPAN>Hi. One of my colleagues encounters a problem when trying to login into ArcGIS Pro with her license. I tried to help on this matter but received an error message, as shown in the attachment file. The weird part regarding this license is that when I use it on my computer, I can log in to ArcGIS Pro without any problems. The license was extended from the 1st of March until the end of August.&nbsp;</SPAN><SPAN>I don't know what else could cause this issue.</SPAN></P><P><BR /><SPAN>If you need more details, please let me know.</SPAN></P><P><BR /><SPAN>Thanks,</SPAN><BR /><SPAN>Marius</SPAN></P> Thu, 09 Mar 2023 08:20:51 GMT MariusVerdes 2023-03-09T08:20:51Z Colleague cannot log in into ArcGIS Pro https://community.esri.com/t5/arcgis-pro-questions/colleague-cannot-log-in-into-arcgis-pro/m-p/1265883#M66419 <P><SPAN>Hi. One of my colleagues encounters a problem when trying to login into ArcGIS Pro with her license. I tried to help on this matter but received an error message, as shown in the attachment file. The weird part regarding this license is that when I use it on my computer, I can log in to ArcGIS Pro without any problems. The license was extended from the 1st of March until the end of August.&nbsp;</SPAN><SPAN>I don't know what else could cause this issue.</SPAN></P><P><BR /><SPAN>If you need more details, please let me know.</SPAN></P><P><BR /><SPAN>Thanks,</SPAN><BR /><SPAN>Marius</SPAN></P> Thu, 09 Mar 2023 08:20:51 GMT https://community.esri.com/t5/arcgis-pro-questions/colleague-cannot-log-in-into-arcgis-pro/m-p/1265883#M66419 MariusVerdes 2023-03-09T08:20:51Z Re: Colleague cannot log in into ArcGIS Pro https://community.esri.com/t5/arcgis-pro-questions/colleague-cannot-log-in-into-arcgis-pro/m-p/1266201#M66469 <P>One thing I would check is if you're the administrator of your ArcGIS Online account, to the user's account and verify that their user type is GIS Professional with a Publisher user role.&nbsp; If it's anything other than GIS Professional, then ArcGIS Pro will not log in successfully.</P> Thu, 09 Mar 2023 21:06:27 GMT https://community.esri.com/t5/arcgis-pro-questions/colleague-cannot-log-in-into-arcgis-pro/m-p/1266201#M66469 Robert_LeClair 2023-03-09T21:06:27Z